Customer Service Quality Analyst

Lovejeet kaur

** ******* *****, ********, ********

R2P2R3

(M) 778-***-****, ***************@*****.***

Summary of Qualifications

A multi-tasker, with amazing relational abilities; delicate to the requirements of a student, staff and workforce; created composing materials which are being utilized to advance the workforce.

Skills and qualifications

Computer skills in Microsoft word, excel and PowerPoint.

Typing skills having speed and accuracy.

Ability to work for long hours.

Good judgments, problem solving and interpersonal skills.

Multitasking- Able to serve more than one customer at a time and handle multi-tasks.

Proven commitment to customer service, performance quality, and continue improvement and learning as a quality analyst.

Experience

. Rai trucking dispatch Specialists (Certificate) 1 month volunteer

Knowledge of highway trucking and associated rules and regulations.

Record mileage, fuel expense, repairs and other expenses.

Knowledge of cross border dispatching regulations and practices.

A&W Restaurant (2020-present) Asst. Manager

Scheduled and directed staff in daily work assignments to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards.

Optimize profit by controlling food, beverages and labor costs on daily basis.

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A&W Restaurant (2018-2020) Cashier

Manage cash counter.

Built strong clientele through friendly interactions and consistent appreciation

Communicated clearly and positively with coworkers and management

Maintain high standards of customer service during high-volume, fast paced operations.

Education

Kwanlen polechnic university General Studies 2018- 2020

Sant Isher Singh Academy Senior Secondary school 2017

Availability

Anytime

Language Skill

Hindi, Punjabi, English

References Available Upon Request

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