Mary Culliver

Prefer Contact via email: adthq4@r.postjobfree.com

College Park, GA 30349

adthq4@r.postjobfree.com

+1-678-***-****

• Over 10 years of medical specialty management, patient referral and consultation request

• demographic and patient information input

• Managed scheduling appointments

• Overseas federal contract work

• 8 years Military Veteran

• Exceptional Customer service

• Over 5 years call center experience

• Job placement adviser and screening advocate

• 10 years administrative duties and responsibilities

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Mortgage Process Associate

Infosys - Atlanta, GA

September 2020 to Present

• Provide administrative, Clerical and data entry in computer data base. Adhering to complete input with

correct entries with attention to detail incorporating information.

• Monitored and maintained daily contact with mortgagers current and delinquent in their mortgage

• Provided payment relief for borrowers due to covid hardship, or payment relief of proven hardship

of any kind

• Accepted payments from borrowers via checking account or wire transfers

• Maintained friendly atmosphere to borrowers while discussing transactions

• Provided exceptional customer service experience

• Maintaining updated training level experience on a daily and monthly basis

• Provide borrowers with updated and most relevant information pertaining to their loan

• Communicate with clients to ensure their needs are being met

• Collaborate with various internal departments to resolve client requests

• Analyze existing accounts to improve the client experience

• Build strong rapport with clients

• Maintain existing client relationships and acquire new business

• Introduce newly created products and services

• Provide service in a prompt and accurate manner

CUSTOMER CARE COORDINATOR

MARIETTA TOYOTA - Marietta, GA

March 2018 to August 2020

• BDC Customer Care Coordinator

• Partner with the service department to schedule vehicle service appointments

• Informing customers and provide information on shuttle schedule if needed

• Contact communicate and documentation of all correspondence with customers to identify automotive

service needs

• Follow all dealership processes and procedures,

• Thorough documentation of all contacts within the customer management system

• Complete internet lead management service work plans on a daily basis

• Answer all calls in a prompt, professional and courteous manner

• Use scripts to collect all pertinent customer information and document in the system accordingly

• adhere to phone scripts

• Excellent customer service skills and motivation

• High volume incoming and outgoing calls, ranging from 100+ calls per day

• Advanced computer & phone skills

• typing 40-60 words per minute

• Experience using customer tracking systems to track calls and appointments

• sales, service BDC, receptionist, call center, or sales BDC

• Appointment setting experience

• Able to multi-task in a fast paced environment

WORKFORCE ANALYST

UNITED HEALTHCARE/ALORICA - Kennesaw, GA

June 2014 to March 2018

Managed busy call center workforce. And real time management assuring adherence to scheduling is

maintained. Monitored After Call works and high call volumes upwards of 200 agents in call center.

Accountable for real-time and intraday management resources. Utilizing Skills such as Excel, Logistics,

Microsoft Powerpoint, Microsoft Outlook for ensuring that call center representatives were handling calls

at the desired service level.

Assist operations management in helping achieve business objectives and service levels ratings.

. Performed Recruitment duties of applicants when needed.

screening applications for potential employees.

Performing outbound calls to potential interviews of personnel.

Monitored call volume for internal and external improvement measures through negotiating skills.

Advised and guided advocates to maintain adherence and refrain from after call work within time limit

restraints.

Administrative Assistant

QUATAR MIDDLE EAST US AFB AL UDEID - QA

April 2014 to May 2015

QATAR

• Responsible for the day-to-day administrative duties and office support for US CENTCOM-Armed

Contractor Oversight Directorates.

• Ensured quality control and assurance on all documentation uploaded into central database for

processing.

• Authenticated and verified personnel weapons requests through biometric and background checks.

• Completed Arming Packets and Arming Authorization Letters (AAL) for personal protection, and private

security contracts in Afghanistan.

• Facilitated arming of over 2,000 DOD contractors, DOD civilians, and local nationals operating in the

area of responsibility for Afghanistan.

• Operated central database in collaboration with Senior Staff in strategic planning and project

implementation.

Administrative Assistant

LOGISTICS AND SUPPLY TECH, HONEYWELL TECH - BAGRAM, AF

February 2006 to February 2014

AFGHANISTAN

• Performed warehouse property accountability functions including records keeping and maintenance

for all assigned military units.

• Performed warehouse management operations through LIW.

• Organized and maintained accountability for all incoming and outgoing property.

• Administered limited aspects of technical supply management consisting of inventory management,

cataloging storage management, and property utilization related to supply activities.

• Applied supply management IAW DA Pam 710-2-1, DA Pam 710-2-2, pamphlets, polices directives,

and local operating procedures. Utilized PBUSE, AWRDS, and STAMIS ensuring proper issue and turn-in

of all mission essential items.

• Performed material control functions including initiating, updating and closing of maintenance work

orders using Maintenance Work Bench (MWB). Used MWB to schedule maintenance shop workload.

• Performed automated data entry of stock locations of repair parts and on hand quantities.

• Monitored shipping and tracking of military equipment. Oversaw repair parts requisitioning, receipt,

issue, and accountability for vehicle repair and storage sites.

• Supervised office and warehouse operations ensuring proper coordination and accountability with the

Property Book Office (PBO).

• Maintained supply account and was directly responsible for of over ten million dollars' worth of military

equipment.

Caregiver- FOR MY MOTHER WHO WAS DISABLED- DURING A 10 YEAR PERIOD

WAS NOT EMPLOYED FROM FEBRUARY 1996-FEBRUARY 2006 10 YEARS - Hinesville, GA

February 1996 to February 2006

I WAS MY MOTHERS CARE GIVER AT THIS TIME. WITHOUT PAY

SUPPLY, DATA ENTRY CLERK

HONEYWELL TECH - Fort Stewart, GA

February 1990 to February 1996

• Performed and supervised requisitioning, receipt, inventory management, preservation, issue, salvage,

quality control, and property management for the hospital.

• Advised staff on how to provide appropriate patient information when requested by phone. Ensured

that patient insurance information was accurate and up to date in the system. Trained new employees

on hospital administrative policies and procedures. Entered data into the local database and filed

confidential materials properly. Ensured that repair parts management, inspection, packing and shipping,

and parts care were all in compliance with hospital regulations. Responsible for maintaining proper record

keeping of outgoing and incoming stock accounts.

LEADERSHIP

Medical Support Specialist

U.S. ARMY - Fort Stewart, GA

1984 to 1988

Medical Receptionist duties Providing medical consultations For inpatient and for outside provider care

for patients.

Input medical insurance verification of patients and entered in Medical Champus system. Utilized medical

terminology when documenting and or processing data entry

Reviews records for completeness and accuracy prior to treatment

File records utilizing the terminal filing system

Screen calls and visitors at front desk to ascertain the nature of their inquiry or request

Locate missing records by tracking movement through automated systems

Provided medical office and clinical support.

Obtain and entered accurate information from either the patient or referring physician offices into the

medical entry database

Provides all pertinent paperwork to patients upon request. Give direction to patients on how to obtain

required information prior to appointments.

Knowledge of basic functions and operations of all areas of the practice to insure accurate information

is provided to the caller.

Keep all appointment wait lists, bump lists and referrals at a current status.

Maintain consistent and positive communication with all patients and staff regarding physician schedules

and other questions.

Honorable Discharge

Education

High school diploma or GED in General Studies

Waynesboro High School - Waynesboro, GA

Skills

• Customer service

• Data entry

• Typing

• 50 wpm

• Internet explorer

• Scheduling

• Internet explorer 6

• Microsoft office

• Written and verbal

• Front Desk

• Warehouse Supervisor Experience

• Property Management

• Warehouse Management

• Medical Office Experience

• Operations Management

• Medical Receptionist

• Strategic Planning

• Medical Records

• Recruiting

• Management

• Microsoft Office (10+ years)

• Insurance Verification

• Inventory Control

• Project Planning

• Telemarketing

• Operating Systems

• Computer Networking

• Project Management

• Microsoft Windows

• Negotiation

• Human Resources

• Logistics

• Documentation review

• Detailing

• Employee Orientation

• Quality Assurance

• Leadership

• Warehouse experience

• Detailing

• Computer literacy

• Clerical experience

• Medical scheduling

• Microsoft Word

• Vital signs

• Maximo

• Benefits administration

• Loan processing

• Cash handling

• Call center management

• Schedule management

• Warehouse management system

• HIPAA

• Microsoft Outlook

• Medical terminology

• Communication skills

• Ophthalmology

Military Service

Branch: United States Army

Rank: E4

Certifications and Licenses

Driver's License

1. GA Drivers License

2. DD FORM 214

3. MILITARY HONORABLE DISCHARGE

Secret Clearance

Assessments

Sales Fit — Proficient

September 2019

Assesses personality traits that are important for sales roles.

Full results: Proficient

Customer Service — Proficient

November 2020

Measures a candidate's skill in evaluating approaches to customer service & satisfaction.

Full results: Proficient

Receptionist — Familiar

September 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting.

Full results: Familiar

Warehouse associate — Highly Proficient

December 2020

Assesses the tendencies that are important for success in warehouse roles

Full results: Highly Proficient

Call center customer service — Completed

July 2021

Applying customer service skills in a call center setting

Full results: Completed

Workplace safety — Proficient

December 2020

Using safe practices at work

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Additional Information

KEY SKILLS

• Customer Service

• Written and Verbal Communication Skills

• Interdepartmental Coordination

• Records and Management

• Windows Operating Systems XP/7/8

• Internet Explorer 6/7/8/9

• Human Resource

• Front-Desk Reception

• Planning and Scheduling

• Internet Search

• Microsoft Office 2003-2010

• Data Entry/50 Wpm typing speed

Contact this candidate