Postal Service Data Analyst

PROJECT COORDINATOR

A creative Project Coordinator, Risk Management and Performance Improvement specialist with track records of long and productive experiences in workplace improvement, organizational efficiency, and optimization. Data-driven administrative professional with experience in facilitating support services and office management. Emergency Management Response. Experience in organizational diagnosis and designed. Facilitates large scale events and staff development activities. Strong customer service and communication skills with the ability to independently plan and direct business affairs. Trusted advisor and Liaison officer. PC proficiency: Word, Excel, and Microsoft Teams /power point. Fluent in English and French

Core knowledge and skills area

Visualize business organizations, structure, processes, policies and procedure that create dynamics and regulate performance, International Business law, explore societies create ideologies, prosperity, and security systems; aware of structural violence, Organizational Optimization, efficiency and effectiveness, Project Management, Change Management, and value delivery.

DATA ANALYST

Excel skills, including advanced formula (e.g. VLOOP UP, IF), and pivot tables. Good working experience of Microsoft office suite especially Excel Adept process. Project, problem solving and conflict resolution skills. Quickly and effectively translate broadly stated requirement into actionable plans and work advanced computer skills (Microsoft, word, excel, PowerPoint, and outlook), ETL skills (that is Data stage), Data collection, analysis and interpretation skills.

IBM DATA ANALYST CAPSTONE PROJECT

Demonstrated an application of Data Analytics skills and techniques using a hands-on project involving a real-world dataset.

Skills

Cognos Analytics, Dashboards, Data Analysis, Data Science, Data Visualization (DataViz), Hands-on Capstone Project, IBM Cognos, Jupyter Lab Notebook, Microsoft Excel, Microsoft PowerPoint, Presentation, Python, Relational Database, Spreadsheet, SQL.

PROFESSIONAL DEVELOPMENT

Scrum Master Certification by LeanQuest-

JUNE 2022

Master training, Scrum Methodology, Scaling Agile and the Team of Teams, Combining Scrum with other Agile Methodologies.

IBM Data Science Professional Certificate; Certified Data Analyst

Coursera United States of America

May 2022

Relevant Courses: Microsoft Excel, Python Programming, Data Analysis, Data visualization (DataViz) SQL Data Science, Spreadsheet, Pivot Table, IBM Cognos Analytics, Dashboard, Pandas, NumPy.

Emergency Management Institute

FEMA USA – Certified Emergency responder

June 2021

Relevant Courses: IS-00700.b An Introduction to the National Incident Management System, IS-00200.c Basic Incident Command System for Initial Response, IS-00100.c Introduction to Incident Command System, ICS-100.

Master of Organizational Development & Leadership

Regent University of Virginia Beach, VA.

May 2017

Concentration: International Organizations

GPA: 3.3

Relevant Courses: International Business Law, Organizational Research; Analysis and Problem Solving, Foundation of Leadership

Bachelor of Science Business Administration

HAN University / The Netherlands

March 2011

Concentration: Human Resource and Quality management

Relevant Courses: Business law, Business Communication, Accountancy and Finance, Strategic Human Resource and Quality Management, Intercultural Management, Change management and Project Management

Professional Experience

Program Manager / Consulting: Worcester Recovery Central Hospital June 2018- Till-date

Duties and Responsibilities:

Develop solutions or alternatives to the current state

Recommend new methods, systems, procedures or organizational changes, gather data and organize information about the problem that must be solved or a method that must be improve

Discuss, provide feedback and follow up with management to make sure the recommendations for changes are working

Interview company employees and observe what is going on in the business to understand what kind of changes to patients, employees, equipment and methods are needed in the company

Program Manager

Advocates Inc. Massachusetts Framingham

March 2014-June 2018

Supervised staff to ensure appropriate delivery of service

Lead service teams to improve patient safety and satisfaction care rating from 60% to 80% within 9 months

Led staff meetings focusing on service optimization and teaching of quality control policy.

Audited individual financial records on a regular basis to avoid discrepancy

Selected interviewed and recommended staff for employment

Coordinated and implemented safety plan and nursing care plan for residence to ensure clients safety and quality care improvement from 50% to 90%

Co-managed and trained 16 part-time team members on financial and safety skills including Positive Behavior Supports (PBS) practices to create a thoughtful and supportive environment to change staff perception.

Ensure the facility complies with OSHA and HIPPA protocol.

Quality Control Supervisor

National Oil Refinery Company (SONARA) Cameroon

April 2011-Sept 2012

Oversaw the development of QC departmental strategies and objectives

Worked on complex and diverse problems giving guidance and suggestions

Rotated stock and keep supplies organized (work equipment)

Oversaw trend data, record review of test data and related document for in-process testing, drug substance and drug product release

Cameroon Postal Service- CAMPOST (Department of Human Resource Competences and Development) September 2012 – November 2013

Project Management skills: Data collection and analysis of issues underpin the smooth functioning of Cameroon Postal Service

Set, direct, and align functions to create change

Identify and design high –leverage policies

Designed investment programs and trainings

Improve productivity and employee performance

Organized and set up electronic and manual filing systems

Developed on boarding orientation program for the Postmasters

Provide administrative support in lieu with work ergonomics keeping in mind the capabilities and limitations of employees.

Developed quarterly objectives and goals for HR Department

Encouraged team spirit and boost employee Morale

Developed job postings, job description

Anticipate Staff forecasting and Succession planning

Evaluates and monitor employee’s progress

Assist payroll officer with monthly salary payments and miscellaneous expenditure.

Reference

Will provide upon request.

Contact this candidate