Customer Service Medical Billing
Resume:
MEGAN MCCULLOUGH
COUSTOMER SERVICE
CONTACT
Megan McCullough
*****************@*****.**
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PROFILE
Goal-oriented Customer Service Manager with 15+ years of experience in leadership roles. Detail focused and driven to help employees succeed in meeting and exceeding sales goals. Charming personality skilled in communication and collaboration for best-in-class service.
SKILLS
COUSTOMER SERVICE
COMPUTER/TYPING SKILLS
POINT OF SALE
TEAM MANAGEMENT
EMPLOYMENT
Bar Manager- Xtreme Wings
6773 Roosevelt Blvd. Jacksonville, Fl. 32244
2011- Current
Closed out cash register and prepared cashier report at close of business. Created effective employee schedules maintaining coverage at peak times and minimizing labor cost.
Maximized customer service by training staff, overseeing operations and resolving issues.
Recruited, Hired and trained staff on bar practices, customer service standards and productivity strategies.
Determined business needs by acquiring client feedback for process of improvements.
Server- Shift Leader- Amelia Island Plantation
Fernandina bch, Fl. 32034
2003-2009
Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Handled tables service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly. Collaborated with kitchen staff to coordinate restaurant goal such as upselling items, addressing product availability issues and other communication concerns. EDUCATION
Advanced Career Training
2008
Medical Billing
Terry Parker High
1998-2002
High School Diploma
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