Medical Billing Customer Service

NICOLE BAKER

* *********** *****, *** *

Owings Mills, MD 21117

Phone 443-***-****

E-mail ***********@*****.***

OBJECTIVE

Seeking an opportunity that will offer me to develop Customer Service and experiences, while utilizing my acquired skills and experience, offer professional growth and development while contributing to the overall mission of the organization. SUMMARY OF QUALIFICATIONS

Personable and high-energy Patient Care Technician with extensive experience in ER, Sugical Prep Center, Telemetry, Med-Surg and other units. An ambitious individual who has demonstrated ability to address patient’s needs in a timely manner. Proven success in dealing with patients and families from different backgrounds. Eager to work in a busy environment and achieve the highest level of patients satisfaction. EXPERIENCE

2003 to Present University of Maryland/

St. Joseph Medical Center Towson, MD

Patient Care Technician (P.C.T. / AOO136210)

• Performed blood collections by veripuncture and capillary techniques for all ages

• Performed a wide range of personal care, care activities effectively

• Record patients intake and output

• Assist patients in bathing, mouth care, hair care, feeding and assisting with toileting

• Observed and monitored patients vital signs, including pulse, blook pressure and respiration.

2017 to 2021

Patient Care Technician / Phlebotomy (Surgical Prep Center)

• Schedule and Confirm Patient diagnostic appointments, surgeries or medical consultations.

• Drawing and collecting patient blood specimans by the order of draw.

• Completion of EKG/ECG upon Doctor or Registered Nurse (RN) request

• Using patient identifier, weighing and checking patients in perioperative procedures

2003 to Present St. Joseph Medical Center Baltimore, MD Unit Secretary

• Knowledgeable of computer software

• Involves Standard Administrative responsibilities, such as answering phones, making copies, scheduling appointments and maintaining supplies.

• Admission of patients and maintaining of patients records

• Breaking down of medical charts for record keeping

• Transcribe Physician Order

• Coordination of medical billing

2

EDUCATION

Mortuary Science

Community College of Baltimore County Baltimore, MD Expected Completion: 2021

American Academy of Phlebotomy Baltimore, MD

Certification

Vision Allied Health of Baltimore Baltimore, MD

C.N.A. Certified, First Aide/CPR Certified

KEY SKILLS

• Electrocardiogram (ECG/EKG)

• Administration of Basic Nursing

• Team Building, Leadership

• Skilled in Multiasking and Customer Service

• Phlebotomy

CERTIFICATIONS

• CPT #2379-17

• Medical Techniology

• Patient Care Technician Certification including EKG REFERENCES

Can provide upon request

Contact this candidate