Center Representative Front Desk

TR Toneylee Reid

Tamarac, FL ***** 518-***-**** *********@*****.***

PROFESSIONAL

SUMMARY

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

SKILLS Verbal and Written

Communication

Management Training

Inventory Management

Performance Monitoring and

Evaluation

Shift Scheduling

Supply Ordering

Sales Tracking

Order and Refund Processing

Building Customer Trust and

Loyalty

Upselling Products and Services

Serving and Bussing

Kitchen Safety Standards

Special Orders and Dietary

Restrictions

WORK HISTORY STORE MANAGER 09/2018 to 10/2019

St Johnsville Grocery ST Johnsville, NY

Managed inventory control, cash control and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

CASHIER 10/2018 to 04/2019

Burger King Cobleskill, NY

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods. Reduced customer wait times by quickly operating customer window and sales register.

Greeted customers promptly and took orders to keep flow of traffic moving. BOWLING CENTER MANAGER 12/2017 to 09/2018

Rodeway INN & Suites Cobleskill, NY

Trained new employees on proper protocols and customer service standards.

Assisted in recruiting, hiring and training of team members. CALL CENTER REPRESENTATIVE 09/2020 to 11/2020

Iqor Fort Lauderdale, FL

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions. FRONT DESK RECEPTIONIST 09/2016 to 12/2017

Rodeway Inn & Suits Cobleskill, NY

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Resolved customer issues quickly and notified supervisor immediately when problems escalated.

CALL CENTER REPRESENTATIVE 11/2020 to 06/2021

Teleperformance Boca Raton, FL

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions. EDUCATION HIGH SCHOOL DIPLOMA 2012

Day High School, Jamaica

CERTIFICATIONS CNP - Certified Notary Public

First Aid/CPR Certified

Class D Security License

Home Health Aid Certification

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