Customer Service Front Desk
Resume:
Shayna Carlson
Server -Bartender
Saint Augustine, FL 32086
**************@*****.***
** ***** ****** ********** **** 3 years of bartending experience. I Also have 2 years of general management experience.
#readytowork
Authorized to work in the US for any employer
Work Experience
Server and Bartender Asst General manager
Hangar One Restaurant Concepts, LLC. Dba Hangar One Bistro - Saint Augustine, FL October 2020 to Present
Waiting tables,hostess, cleaning,food prep,cash handling,POS system.Managing entire restaurant.Bartending.
Server
Mojos BBQ - Saint Augustine, FL
December 2017 to June 2019
Server at high volume bbq restaurant in the heart of downtown saint augustine. US1 & 312 - Server/Bartender
Red Lobster
August 2015 to December 2017
Server and Bartender High volume seafood restaurant Server High Volume
Ihop
March 2009 to July 2015
restaurant.
Asst. Manager
Hustler Hollywood - Fort Lauderdale, FL
April 2005 to December 2009
Opened closed store took inventory hired and fired people counted registers bank drops Server/Bartender
Nick's Italian Restaurant - Oakland Park, FL
January 2006 to March 2009
Server/bartender
Education
High school or equivalent
Skills
• Waitress
• Restaurant Server
• Hostess
• Bartending
• Barback
• Waiter
• Serving Experience
• Mixologist
• Restaurant Experience
• Bartender Experience
• Hospitality Experience
• Customer Service
• Food Preparation
• Food Safety
• Food Service
• Kitchen Experience
• Management
• POS
• Retail Sales
• Cashiering
• Food Handling
• Merchandising
• Restaurant Management
Certifications and Licenses
Food Handler
food handler certificate
Assessments
Food Safety — Proficient
May 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Proficient
Retail Cash Handling — Familiar
May 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Familiar
Bartending — Highly Proficient
May 2019
Understanding, pouring, and mixing drink orders.
Full results: Highly Proficient
Personality: Customer Service Fit — Proficient
October 2019
Measures the traits that are important for high-quality customer service. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Food Service: Customer Situations — Highly Proficient May 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
May 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Bartending — Highly Proficient
April 2020
Understanding, pouring, and mixing drink orders.
Full results: Highly Proficient
Front Desk Agent (Hotel) — Highly Proficient
June 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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