ANJELICA

ARRINGTON

205-***-****

adtho1@r.postjobfree.com

Mount Olive, AL 35117

CONTACT

Dedicated professional with proven

performance in management,

leadership and communication.

Detail-oriented in problem-solving

and planning. Ready to make an

immediate contribution to your

organization.

PROFESSIONAL SUMMARY

Private Caregiver

Mary Verstraete, Birmingham, AL

Customer Service Associate

Sears, Hoover, Al

EXPERIENCE

March 2017 - Present

Followed universal precautions and established policies minimizing exposure to blood or bodily fluids.

•

• Responded to resident dining needs and assisted with feeding.

• Transported client to doctor's office and essential errands. Offered safety guidance protection to increase mobility for clients with impaired judgment.

•

• Read and contributed to shift reports and care notes. Provided proper care and observation of patient's skin to prevent

• breakdown.

Engaged clients through conversation and companionship, promoting independence and social requirements.

•

Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.

•

Worked in cooperation with family and outside providers to meet

• physical and emotional needs of patient.

Directed patients in simple prescribed exercises or in use of braces or artificial limbs.

•

Served clients regular balanced meals for breakfast, lunch and dinner.

•

• Helped patients move in and out of beds, baths and wheelchairs. Observed physical and mental condition, intake and output and exercise to monitor client condition.

•

Cleaned and organized client's living quarters to make living conditions more hospitable.

•

March 2014 - September 2019

Referred unresolved customer grievances to designated

• departments for further investigation.

Built sustainable relationships and trust with customer accounts using open and interactive communication.

•

Obtained and examined relevant information to assess validity of complaints and determine possible causes.

•

Conferred with customers by telephone or in-person to provide

• product or service information.

Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

•

Data Entry Operator

THRYV, INC, Birmingham, AL

Customer Service Representative

Toy's R Us, Birmingham, AL

Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.

•

Collaborated with departmental leaders to establish organizational

• goals, strategic plans and objectives.

• Worked with coworkers to complete tasks.

Participated in ongoing training to enhance own job skills and knowledge.

•

Developed departmental objectives, budgets, policies, procedures

• and strategies.

January 2017 - January 2019

Selected and compiled required supplies to complete work assignments.

•

• Maintained logs of completed work and labor hours. Reviewed source documents to locate and enter data in specific data

• fields.

• Reported any identified security risks to IT department. Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

•

• Troubleshot minor problems and reported larger technical issues. February 2015 - May 2018

Addressed customers courteously using suitable methods and problem-solving skills.

•

Followed up with customers regarding product functionality and overall satisfaction.

•

Complied with corporate and regulatory policies regarding

• information confidentiality and privacy.

Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

•

• Assisted with mentoring new employees during and after training.

• Utilized automated systems to log and retrieve call information. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

•

Remained open to feedback from supervisor and peers to build and improve skills set.

•

Maintained logs and documentation to detail key information

• regarding incoming and outgoing calls.

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

•

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

•

Associate In Science (A.S.) In Medical bliiling

Virginia College at Birmingham, Birmingham, Al

Medical Assistant In Medical billing

Phillips Junior College, Birmingham, Al

General Psychology

Grand Canyon University, Phoenix, AZ

EDUCATION

July 1998

May 1996

Awards & Honors

• Presidents list

March 2016

SKILLS

• Respectful and Compassionate

• Time Management

• Personal Service

• Case Management

• Verbal and Written Communication

• Dependable and Responsible

• Companionship and Emotional Support

• Attentive to People

• Personal Care Assistance

• Household Management

• Multitasking and Organization

• Compassionate Client Care

Contact this candidate