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MIRZA M. BAIG

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S U M M A R Y

Energetic natural activator with excellent motivational and communication skills, very knowledgeable and enthusiastic about Hotel Operations, Restaurant, Banquets, Catering, Sales and Marketing, provides a hands-on management technique by adapting to challenges and providing the utmost customer service. Tactically cognizant, strategically resourceful, results-oriented and passionate about creating consistency and delivering unbelievable guest experiences.

E D U C A T I O N A L Q U A L I F I C A T I O N

Master of Business Administration (MBA) – MARKETING

(GOLDEN STATE UNIVERSITY, U.S.A) -- (Ist Division)

T E C H N I C A L Q U A L I F I C A T I O N

PG Diploma in Computer Application Knowledge on Windows, Operation of Ms Word, Excel, Power Point Programs & Internet Browsing (BRILLIANT EDUCATIONAL ACADEMY, B.H.E.L., India)

Typewriting High Speed 60 WPM (A.P.S.B.T.E. – HYDERABAD, India)

Shorthand Lower 80 WPM (A.P.S.B.T.E. – HYDERABAD, India)

A D D I T I O N A L Q U A L I F I C A T I O N

Diploma in Sales & Marketing Management (N.I.L.E.M., MADRAS)

Diploma in Hotel Management & Catering Technology (N.I.L.E.M., MADRAS)

I N T E R N A T I O N A L & N A T I O N A L E X P E R I E N C E

Operations, Sales & Marketing, Restaurant, Banquets, Catering Bank / Insurance, Real Estate / Construction and Administration

P R O F E S S I O N A L E X P E R I E N C E

Working as a Manager Hotel with MEZAAN HOTEL, Deira, Dubai. U.A.E. (84 Rooms with Multi Cuisine Restaurant, Banquet & Conference Hall, Travel Desk, Swimming Pool and all other star facilities) Fm Oct 2017 to Till the Date.

Worked as an Manager Hotel and Compound in EURO VILLAGE COMPOUND, Dammam, K.S.A. (450 Luxurious Villas, 190 Rooms Hotel, Multi Cuisine Restaurant, Banquet Hall, Board Room, Diet Food Catering, Hospital, Super Market, Swimming Pool, Motor Garage, Laundry Plant, Health Centre n Gym) Fm Oct 2014 to Oct 2017.

Worked as an Manager Operations, Sales & Marketing in HOTEL GRAND PLAZA & RESORTS, Hyderabad, India (A Star Budget Hotel & Resorts with 102 Rooms, Banquet Halls, Board Rooms, Sports Indoor, Outdoor and Multi Cuisine Restaurants Different Cuisines) Fm Jan 2004 to Oct 2014.

J O B R E S P O N S I B I L I T Y

Total responsible of Business Promoting, Implementing, Operations, Sales & Marketing, Restaurant, Banquets. Board Rooms and Out Door Catering.

Maintain and Increase company revenue thru effective Sales and Marketing strategy

Deliver superior service and maximize customer satisfaction. Respond efficiently and accurately to customer complaints

Tie-up packages with Corporate’s and Retail’s with competitive tariff

Contributing information’s and recommendations to strategic plans and reviews

Presentable, communication and negotiation skills, maintain long term relationships with new and existing customers

Build strong relationships with customers in order to gain full understanding of their needs and work to serve them effectively.

Monitoring, implementing and executing the presence of market scenario

Front Office, House Keeping, Restaurant, Catering, Finance & General Administration Departments maintaining

J O B D E S C R I P T I O N

Develop and implement the business strategy based on market research

Budget preparing and fore casting weekly, monthly and yearly, expenses, loss and profit

Excellent interpersonal communication skills, strong organizational, motivational and leadership skills

Develop, implement and monitor creative local marketing channels, including print, electronic, social media. Manage and update of media database in cooperation with the PR agency

Inter acting with the guests and will get feedback, if any suggestions to improve with promotional activities and extra ordinary services

Setting the goals to achieve the target which assigned by the management

Ability and Capacity to sale any product or service in the competitive market

Produce accurate and timely reports that meet the needs of senior management to include the reporting of appointments, calls made and business leads

Worked as an Marketing Manager, Abdullah Fahd Al Gahtani Real Estate, Construction & Contracting Co., Al Khobar, K.S.A., Jan, 1999 to Dec, 2000.

Marketing for manpower to execute crafts and new projects.

Receive and respond the business inquiries and quotations request.

Rental and Lease Agreements, Sales & Marketing upcoming projects and existing Properties.

Promoting and Coordinating exists and new customers, Renting Leasing, and Selling Properties.

Fulfill their requirements with Professional, Skill, Semi–Skill, Un-Skill & Laborers on projects and

clients. Hiring Man Power from other companies if requires.

Reporting job progress, material status and manpower evaluation to General Manager.

Performing all other miscellaneous related to my duty as requested by the management (includes

Bank, Stores, Purchasing, Restaurant, Hotel and General Works).

Worked as an Credit Card Rep. NRI Services Executive and Debt. Collector (Credit Cards, Vehicles and Personal Loans), The Saudi British Bank, Dammam, K.S.A., Oct, 1996 to Dec, 1998.

The Departments and Branch served are Operations, Outward Remittance, Administration, Cables, Archives, Books, Branch Support Unit, Sihat Branch, NRI Services & Credit Card Dept.

OPERATIONS : Secretary to Manager Area Operations and Two District Operation Managers, independently handling their correspondences, circulars to branches, attending telephone and arranging appointments etc.

CREDIT CARDS & NRI SERVICES : Marketing Executive for Credit Cards & NRI Product and Services, on new NRE, NRNR, FCNR, Dial-A-Remittance and Credit Card Accounts like JCB, Visa, Master, Silver, Gold and Platinum Cards. Strong capacity to handle a team and encouraging to expand the business in a mas market.

DEBT’s / CREDIT’s COLLECTOR (CREDIT CARDS, CARS & PERSONAL LOANS) : Politely dealing with the Debt / Credit Customers which was not paid installments of Credit Cards, Cars & Personal Loans Payment from long term and over due period.

Strongly taking into the consideration will get back the payment Prime and Interest.

Ability and Capability to recover Full & Final all the Debts / Credits within a Time Frame at any cost.

P E R S O N A L T R A I T S

I am well organized, disciplined and efficient in any matter which is related to me.

I am confident on whatever I do that should bring successful outcome even under difficult conditions.

To be in a responsible position where I can noticeably contribute to an organization growth and success. Always I Proved myself I am Asset of the company not the Liability.

Good communication skills and zeal to achieve the desired targets. Ability to motivate the team, teach and learn to grow.

P E R S O N A L P R O F I L E

Nationality : Indian Marital Status : Married

Linguistic Ability : English, Arabic, Urdu, Hindi and Telugu

Visited Countries : Saudi Arabia, UAE, Bahrain, Iran, Oman, Thailand, Singapore & Malaysia

Driving License’s : Valid Indian, Saudi Arabia, U.A.E. & Int’l (Own Car)

Place : Dated : SIGNATURE

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