Customer Service Representative

Michelle mich**rich@gmail.L com Richard 717-***-****

*** ******* ****, *************, ************ 17055 PROFESSIONAL SUMMARY

Motivated individual skilled at meeting customer service related issues, procurement specialist with expert administrative skills. Stay on top of demands in fast-paced environments. Maintain organized, clean and safe work areas with diligent attention to important details. SKILLS

• Customer Service Representative

• Administrative Support Services

• Personal Care Aid

• Clerk Typist

• Procurement Specialist

• Inventory Clerk

EXPERIENCE

Customer Service Representative - Medical Benefits Loomis Co – Wyomissing PA (Remote) February 2021 – Current

• Providing stellar customer service to claimants, providers, and clients with problems or questions regarding their claims and/or policies via telephone or correspondence.

• Maintaining accurate Customer Service Logs.

• Processing incoming client correspondence

• Interpreting and applying provisions of manuals, SPDs, medical terminology, and insurance claims.

• Meeting or exceeding production goals for calls and correspondence. Meeting or exceeding customer service quality standards

• Completing special projects as assigned.

Personal Home Care Aide

MedStaffers – Carlisle, PA February 2016 - August 2018

• Improved outcomes by administering restorative and rehabilitative care to individuals with issues.

• Protected patients from direct harm or infection risks by practicing universal precautions.

• Tracked conditions and behaviors, updated records, and immediately reported notable changes.

• Completed activities of daily living such as hair care, oral hygiene, and bathing.

• Supported personal needs by handling household services such as meal preparation and light cleaning.

• Helped patients with mobility needs, including toileting and transport for scans or procedures.

• Assisted individuals in dealing with stressful situations with emotional support and compassionate care.

• Promoted mental health with stimulating activities and conversation.

• Prepared balanced, healthy meals and snacks for clients.

• Maintained clean home environment, changing linens, washing laundry and cleaning spaces. Certified Collections Specialist

Bureau of Accounts Management – Camp Hill, PA February 2009 - October 2016

• Checked figures and documents for correct entry, mathematical accuracy, and proper codes.

• Met local, state and federal HIPPA obligations.

• Operated 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.

• Managed highly accurate and fully compliant accounts for collection of past due moneys.

• Operated computers programmed with software to record, store, and analyze information. Prevented unnecessary fees through prompt payments to client accounts

• Minimized aging accounts by monitoring open balances and pursuing payments.

• Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

• Troubleshot problems and developed successful solutions.

• Updated office files daily and kept records organized.

• Kept all areas clean, organized and in line with company professional standards. Customer Service Representative

Colt Plumbing – Mechanicsburg, Pennsylvania January 2009 - July 2009

• Investigated and resolved customer concerns related to order inquiries and delivery tracking.

• Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions.

• Protected customer and company information with strict use of established security procedures.

• Answered customer questions about policies and procedures with friendly and knowledgeable approach.

• Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions.

• Maximized satisfaction by anticipating needs and consistently offering expert support.

• Answered inbound calls each day to handle various concerns, set appointments, and close sales.

• Referred unresolved customer grievances to designated departments for further investigation.

• Resolved issues based on thorough investigations of concerns.

• Updated records with all interactions and customers transactions. Purchasing Agent

Commonwealth of PA – Harrisburg, PA June 1994 - February 2007

• Prepared detailed product specifications with working technical knowledge of required goods and services.

• Kept vendors in compliance with contractual obligations by continuously monitoring performance.

• Located high-quality, cost-effective merchandise by sourcing new and current vendors.

• Improved employee access to supplies with strategic purchasing programs.

• Met inventory requirements by negotiating contracts with favorable pricing and delivery schedules.

• Identified reasonable prices for goods based on proposal analyses and financial reports.

• Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

• Trained junior team members and mentored on important procedures.

• Approached and solved work problems with initiative and knowledge of corrections operations.

• Developed solid relationships with staff, customers, and vendors.

• Managed files and continuously updated and organized records.

• Protected company and customer data by consistently following policies and procedures. EDUCATION

Diploma

Cumberland Valley High School Mechanicsburg, Pennsylvania June 1994

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