Customer Service Support

Maria Valentin

404-***-**** valentc**@gmail

Administrative • Customer Service •

Highly organized and detail oriented bilingual professional with a keen ability to anticipate the needs of others while successfully offering administrative and customer service support within an organization. Proven ability to successfully manage special projects while providing exceptional customer service. Tenacious professional reputable for critical thinking, time management and meeting organizational goals. Extensive background with serving customer’s needs, thinking on demand, and making sound decisions.

Customer Service: Meets and exceeds customer satisfaction and productivity goals. Instrumental in the development of customer service tools that aide in addressing customer issues and achieving prompt resolutions.

Organizational Promotion: Promptly address and resolve any customer service conflicts and inquiries with a strong ability to deescalate all concerns. Assists with the identification of products that meet customer’s needs.

Document Management: Accurately compose, prepare, edit, and distribute correspondences in a timely manner.

Mentorship: Provides mentorship opportunities to new employees. Contributes to the increased retention of new staff members by offering ongoing guidance and support. Monitors the implementation of new methods and procedures and coached on innovative ways to meet expectations.

Office Coordination: Handles the clerical flow of the office while interfacing with cross functional teams to provide administrative and customer support to ensure office tasks are completed promptly.

Strategic Analysis: Accomplished ability to read, review, and analyze documents, reports, and performance outcomes. Ensuring all timelines and goals are met.

Business Improvement: Maximizes resources in order to provide specific audit recommendations. Demonstrated ability to create strategies that reduces noncompliance, risks, and errors.

AREAS OF EXPERTISE

DOT/ FAA Certified Bilingual in Spanish and English Problem Resolution Customer Service Interpersonal Skills Active Listening Multitasking Accuracy Strong Verbal and Written Skills Detail- Orientated Administrative Services Phone Call Management Mentorship Editing and Proofreading Critical Thinking Conflict Resolution Product Inspection Training

PROFESSIONAL EXPERIENCE

Quality Inspector III Honeywell International/ EMS Technologies, Norcross, GA 03/1995 01/2020

Inspects electronic devices to ensure adherence to organizational expectations and disposition of product release. Test software updates, inspect products, and audit compliance in an effort to meet product goals and identify opportunities to improve production procedures. Leads and conducts internal audits and investigations relating to policies, practices, and procedures. Analyze inspection reports, identify potential issues, and provides strategic plans. Recommend appropriate plan of action. Responsible for coordinating First Article, In Process, and receiving. Oversees the accuracy of databases.

Successfully provide inspection, compliance, and auditing services for 100+ devices upon completion of manufacturing process.

Spearhead the analysis of several quality documents while successfully resolving cases with ongoing, outstanding or complex issues.

Reduced noncompliance issues by staying abreast of current performance expectations, processes, and goals. Conduct thorough and precise audits, and work with senior management to create policies and procedures.

Oversees the development of action plans, policies, and procedures to assure company’s ongoing compliance to regulatory and compliance matters.

Compose and present reports to management and provide education and training for document details. Implemented process enhancements to close gaps in performance.

Trained new hires on computer lookups to ensure all employees were able to determine product location and/or description.

Improved inventory accuracy by resigning the inventory control program and implementing cycle counts.

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