Customer Service Shift Manager

Professional Summary

Skills

Work History

AѠѕљђѦ BџюѦ

*** ******** **, ******, ** 41092 • 859-***-**** • **********@*****.*** I have been a dependable server with 8+ years of experience providing quality service in a very fast-paced, demanding restaurant setting. I am always focused on accuracy and customer satisfaction by checking orders and fulfilling requests when serving food. Reliable at coordinating with kitchen employees to complete orders on time and according to needs of individuals. In the years I have been with my company I have been through many regime changes. I have not only managed to maintain my status as one of the top servers, but I have also taught and trained many new supervisors on our point of sales system.

Hospitality service expertise

Menu memorization

High-volume dining

Cash handling

Order accuracy

Bill computation

Communication skills

Point of sale knowledge

Server, 01/2014 to Current

HMS Host, Cincinnati Airport – Florence, KY

Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags. Monitored guests for intoxication and immediately reported concerns to management. Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.

Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

Helped customers place orders, explained menu items and suggested appropriate options for food Education

allergy sufferers.

Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.

Shift Manager, 01/2013 to 09/2013

SCIS, Cincinnati Airport – Florence, KY

Trained and mentored new employees to maximize team performance. Consistently exhibited calm demeanor during periods of high volume or unusual events to keep company operating smoothly and set positive example for shift team. Communicated best practices among on-site and external personnel to align efforts and goals. Managed Credit Card Systems aboard Aircraft. Send any transmission, or sales, through if any were on the handheld credit card machines.

Replaced batteries, refilled paper, ensured machines were in complete working order for the next flight.

Kept in contact with other stations on flight arrivals and departures, missing machines, and wrong or delayed transmissions.

Hostess, 08/2011 to 05/2013

HMSHost Corporation, Cincinnati Airport – Florence, KY Supervised server balance and monitored table turnover to accurately seat customers and keep customers satisfied.

Watched dining area staff to evaluate server loads and calculate accurate wait times. Cultivated positive guest relations by managing information and orchestrating efficient seating. Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.

Supported servers, food runners and bussers with keeping dining area ready for every guest. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Answered customer questions about hours, seating and quickness of turn around as most people are in a rush due to flight departures.

Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

High School Diploma: 2010

Simon Kenton High School - Independence, KY

Contact this candidate