Customer Service Data Entry
Resume:
Peggy Bonilla
Mesa, AZ *****
602-***-**** *************@*****.***
Proven expertise in service and customer needs.
Reliable and dedicated Customer Service
Representative motivated to improve customer
satisfaction and contribute to overall company
success.
Work Experience
Community Bridges
Medical Provider Scheduler
November 1, 2022 to present
●Coordinating with Medical Scheduling leads to
publish monthly schedules for OSC’s and
Crisis/Inpatient/Transition Point program for all
disciplines.
●Monitor incoming provider call-offs to ensure
that each unit is staffed appropriately each shift as per policy.
●Communicate with staff members to ensure
coverage is found for all daily shift needs.
●Receive and maintain accurate log of provider
call-offs and report provider attendance issues
to Medical Scheduling Lead.
●Maintain current provider availability and
on-call status.
●Monitor staffing levels across multiple Units to
allocate resources to areas of need.
●Communicate with Operations
Supervisors/Leads on an ongoing basis to
ensure staffing levels are appropriate.
●Provide support with all departments to resolve
day-to-day issues for staffing ratios.
●Align schedules in NextGen (NG) with
expectations and staff schedules provided by
clinical leadership.
●Establish schedule modifications and monitor
standardized use of NG scheduler
●Other duties as assigned by Supervisor.
Patient Registration Specialist
Community Bridges
May 5, 2021, to November 1, 2022
Avondale AZ
●Provides a high level of customer service to
callers and identifies the requested service,
gathers demographic information, creates
opens the patient chart in the CBI electronic
health record Complete patient check-out
process as identified by CBI
●Provides basic triage to identify the type of
appointment and the preferred method for
service delivery – in person, virtual visit
(telemedicine, telephonic) and schedules the
initial appointment
●Execute appointment reminders to patients for
upcoming appointments
●Schedule appointments within established
timeframes
●Schedule follow-up appointmentsfor clinic
services as indicated by the clinical team.
●Answer phones for scheduling
●Completes insurance verifications for each
patient visit and identifies any patient amounts
due at the time service is provided.
●For uninsured patients, identifies any potential
funding source, and identifies those potentially
eligible for AHCCCS
●Notifies a clinical team member when
registration is completed for services to be
completed.
Customer Service Representative
Televerde - Goodyear, AZ
May 2016 to June 2019
●Assessed customer needs and upsold products
and services to maximize sales.
●Delivered service and support to each
customer, paving way for future business
opportunities.
●Asked probing questions to determine service
needs and accurately put information into
electronically system.
●Cultivated impactful relationships with
customers and drove business development by
delivering products.
Medical Assistant
Estrella Women's Health Center - Phoenix, AZ
February 2012 to October 2014
●Partnered with health care and administrative
staff to create patient-centered, inviting a
supportive environment for patients and
families.
●Assisted Front and Back office.
●Performed preliminary physical test, such as
taking vitals and accurately recording results in
patient history.
●Efficiently performed insurance verification and
pre-certification and pre-authorization
functions.
●Assisted physicians by preparing patients for
procedures including EKG's, phlebotomy,
glucose testing.
Education
GED
Skills
●Electronic Medical Record (EMR)
●Data Entry - Appointment Scheduling
●Patient Care
●Experience Administering Injections
●Front and back office
●Insurance Verification
●Customer Service
●Microsoft Office
●U.S. Health Insurance Portability and
Accountability Act (HIPAA)
Contact this candidate