Service Representative Customer
Resume:
Graduated - May 2006
Felicia Galindo
San Antonio, Texas, 78245
**********@*****.***
Summary
•
I'm a passionat person who has the necessary drive, commitment and interpersonal skills required to deliver outstanding results.
Education
George Gervin Academy, San Antonio, Texas
High School Diploma
Employment History
Xerox
Customer Service Representative
In this busy and fast-paced environmentprovided courteous, friendly, and efficient customer service to customers and team members
Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints Ensured all customer service agents met and exceeded all targets and goals Provided daily supervision, training, and co aching of customer service agents Informed clients by explaining procedures; answered questions; providing information Maintained and improved quality results by adhering to standards and guidelines, recommended improvedprocedures
Received inbound calls and made -outbound calls to prospective customers. Processed credit card payments
responded to inquiries and resolved issues
Efficiently entered data and transferred files based on customer information Responds to telephone inquiries and complaints
Navigated through multiple computer applications with speed and accuracy Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
San Antonio Landscape Solutions
Administrative Assistant
Answered phones: provided information to customers about our services Worked directly with customer in the wholesale department to provide product availability Coordinated order information with the staff in the nursery, retail, and landscaping departments Kept calendars, tracked information, kept inventory data. Data entered and filed
Processed and maintained paperwork. such as payroll information, staff schedules, setting up time cards. Maintained office equipment (printers, etc.)
Set up appointments and schedules with our staff, and Uabt intcmcl maintenance Served 85 - 95 customers per day with 100% accuracy compared to 70 customers a day for my peers September 2016 - August 2017
September 2017 - October 2018
November 2015 - April 2016
Alorica Universal City, Universal City, Texas
Customer service representative
Answering inbound calls
verifying customer
answering questions about billing and services on customers account scheduling and canceling appointments
adding and removing services
opening and closing accounts
showing empathy to customers financial situations
approvals of payment plan
Alorica- Bank of America Auto Retail Loans, San Antonio, Texas Cu
Answering inbound calls
verifying customer
answering questions about loan process
Reviewing documents recieved are correctly filled out Informing customer if they did or did not qualify for auto loan Give accurate information to customer on all rules, regulations, responsibility and fees involved Liberty Tax Service, San Antonio, Texas
Tax Preparer
Computed taxes owed by following tax code
Prepared or assisted in preparing simple to complex tax returns for individuals or small businesses Helped taxpayers by using their federal, state and local codes and see to it that clients recieve the maximum benefits permitted under the law government
Uncovered potential deductions and credits
Advised against potential tax liabilities
Ensured clients do not pay unnecessary taxes
Reviewed financial records such as income statements and documentation of expenditures Interviewed clients to get a thorough picture of financial situation Verified totals on past forms for accuracy
Calculated and invoiced for form preparation fees
Consulted tax law handbooks for especially difficult tax returns Resolved customer complaints
Recommended additional products and services
Prepared tax returns using electronic filing software Ensured a copy of the completed return is provided to the customer Professional Skills
DOCUMENTATION Beginner
FILING Beginner
TAX LAW Beginner
TAX RETURNS Beginner
MAINTENANCE Beginner
Customer service
Call center
Microsoft office
Scheduling
Excel
Data entry
Customer care
Receptionist
Outlook
Customer Service Representative
Languages
English Conversational
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