Data Entry Service Representative

Michelle Parrish

***** ******* *****, *******, ** 27614 • ********.*********@*****.*** • 919-***-****-cell

My skills range from strong customer service, organizational and administrative skills to pharmaceutical knowledge and heavy experience in data entry, proofing, tracking information and managing large amounts of data. I easily adjust to most situations. I am vey much a people person and enjoy helping.

Areas of Expertise

People Person

Clear Communication

Resourceful

Computer Savvy

Team Player

Multi-tasker

Great Customer Service

Accounting understanding

Very Organized

Detailed Oriented

Strong mathematical skills

Experience

Customer Service Representative, Dental Call Center MetLife 2019

Respond to incoming calls from dental insurance customers. Explain discrepancies between customer and dental office. I troubleshoot problems, provide information and handle complaints regarding their benefits and requirements. Review claims with customer and converse or direct accordingly.

Client Service Representative, L & E Research 2013-2017

Host market focus groups and act as liaison between L & E and client to ensure client needs are met and exceeded during study groups. Duties include running A/V equipment, basic office duties like making copies, serving food and cleaning up the kitchen, greeting clients and participants, answering the phone and questions regarding facility and studies. Update database accordingly and submit end of study reports to all managers.

Front Desk Coordinator, Healthtrax Fitness and Wellness 2010-2011

Greeted members, cashier for mini store, welcomed and checked membership of guests. Managed wide variety of customer service and administrative tasks to resolve any customer issues quickly. Answered phone calls and directed appropriately and efficiently.

Real Estate Broker, Coldwell Banker Advantage 2005-2009

Ability to work against extreme deadlines (time is of the essence), entry and accuracy of contract data, communication, organization, multitasking and understanding of real estate law and implementation. Advise clients on prices, mortgages, market conditions, and other related information. Compare properties to determine a competitive market price. Promote properties through advertisements, open houses, and listing services. Take prospective buyers or renters to see properties. Present purchase offers to sellers for consideration. Mediate negotiations between the buyer and seller. Ensure all terms of purchase contracts are met. Prepare all documents as required by the North Carolina Real Estate Commission.

Usher, RBC Center, Raleigh, NC 2001-2006

Receive patrons and direct to proper locations. Watch and implement RBC rules and regulations for patrons during events. Customer service and response was of utmost importance.

Clinical Data Coordinator, Quintiles RTP, NC 1994-1996 (contract employment)

Manage electronic data to ensure completion and accuracy, as well as adherence to all federal regulations. Reconciled and reported problems and suggestions in weekly meetings. Worked on tight deadlines.

Investigator Contract Specialist, ClinTrials RTP, NC 1989-1994

Create and manage investigator contracts for accuracy, expectations, completion and regulatory guidelines. Managed all required contractual agreements with investigator sites. Independently communicated with client designee on all contract-related items. Proactively identifies site contract related risks and potential roadblocks. Maintains communication with client, project team and sites regarding status of all contractual requirements.

Legal Secretary, Graham and James Raleigh, NC 1985-1989

Mortgage Loan Servicing, Dickinson, Logan, Todd and Barger Raleigh, NC 1982-1988

Education

Ben L. Smith Sr. High School – Graduated 1980

Guilford Tech Community College –

NC State

Wake Tech Community College – NC Real Estate Licensing Certification

Community

President, Falls Commons HOA 2017-2020

Headed homeless Christmas drive 2018 recruited community involvement via social media for collections

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