Operations Manager Compliance Specialist

Kari Lidbeck

**** * ****** *****, ******* WA ****4 509-***-**** *********@*****.***

Education

BACHELOR OF SCIENCE 1993 EASTERN WASHINGTON UNIVERSITY

Major: Community Health Education

Related coursework: Epidemiology, Disease Prevention, Health Program Development, Training

ASSOCIATE OF ARTS 1991 SPOKANE COMMUNITY COLLEGE

Related coursework: Biology, Chemistry, Anatomy & Physiology, Communications

Knowledge, Skills & Abilities

PROFESSIONAL-CAREER DEVELOPMENT

Able to develop and maintain collaborative relationships with people who are starting their careers.

Worked with Strengths Finder; one of my strengths is Relationship Building.

Enjoy working with others to provide vocational and educational guidance.

LEADERSHIP

CAP, Change Facilitator, and Project Management Training

Able to utilize the strengths of a team to achieve milestones toward work activities and project goals

Provide technical assistance, training and encouragement to team members

QUALITY IMPROVEMENT

Experience with accreditation processes

Use of PQHI tools such as Work Flow analysis, Root Cause Analysis and Affinity Diagram

Assure completion of grant deliverables including data collection, budget monitoring and program reporting

PROJECT DEVELOPMENT/MANAGEMENT

Able to implement project management processes and juggle multiple projects

Able to effectively investigate to understand the big picture

Proactive in finding new, potential problems rather than waiting to see if anything goes wrong

COMMUNICATION

Organized, Excellent oral/written communication skills

Training development and delivery

Experience

HPS 2 SPOKANE REGIONAL HEALTH DIST. MAR 2017-PRESENT

Partnership development and community engagement

Immunization infrastructure improvement

Development and implementation of staff training and community health education/presentations

Plan and coordinate community-located vaccination clinics

EDUCATOR FULCRUM INSTITUTE JAN 2017- MAR 2017

Developed and delivered curriculum and educational materials for state-funded R.I.S.E. program. The focus of the program was providing life skills and related training to people who were in transition from addiction and homelessness.

PROVIDENCE HEALTH & SERVICES MAY 2005- JAN 2017

Epic Trainer and Revenue Cycle Support (Jan 2012-Jan 2017)

Obtained certification in two Epic billing applications

Built the training “playground”, developed course materials, delivered training

Developed e-learns for routine revenue cycle processes

Medical Services Administrator (Jan 2010- Jan 2012)

Oversight of day to day operations for multiple practices

Hired/trained/supervised support staff.

Evaluated and improved workflow processes using Lean methodology

Compliance Specialist (Jan 2007-Jan 2010)

Obtained national certification as Compliance Specialist

Implemented the Integrity & Compliance Program for 11 Providence facilities in Eastern Washington

Development/delivered compliance training for all new Providence staff

Created and facilitated a local compliance liaison committee

Acted as liaison between PH&S System office and the local facilities

Practice Operations Manager (May 2005-Jan 2007)

Oversight of day-to-day operations for all pediatric and specialty practices

Developed and managed a Core Team for EMR implementation

Evaluated and improved work flow processes

Developed training materials/Trained Physician and support staff in the use of GE Centricity Practice Management System

DUVOISIN & ASSOCIATES FEB 2003- FEB 2005

Operations Manager

Responsible for the day-to-day operations of a Vascular Surgery practice

N.E.WASHINGTON HEALTH PROGRAMS JUL 1994- FEB 2003

Clinic Operations Director (2001-Feb 2003)

Responsible for all aspects of the daily operations of 6 community health centers in N.E. Tri-County

Quality Improvement Director/Corporate Compliance Officer (1999-2001)

Developed, implemented, assessed QI projects for all programs

Developed and implemented training courses related to QI/CC for all staff

Participated in policy development and implementation

Responsible for Incident response and documentation

Developed and implemented employee satisfaction surveys

Office Manager (1997-1999)

Responsible for daily operations of the Chewelah community health center

Program Coordinator (1994-1997)

Implemented the Breast and Cervical Health Program (BCHP) in Northeast Tri-County area

Worked with multiple communities of varying socio-economic status

Worked with WA State DOH to identify evaluation measurements and outcomes

Provided education for staff and the public related to the program components

Developed internal communications and external marketing plan for program

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