Customer Service Experience Specialist

https://www.linkedin.com/in/khalil-abdulmuniem-***67093/details/experience/[1/25/2022 10:57:18 AM]

Khalil Abdulmuniem

Territory Brand Ambassador at T-ROC - The Revenue Optimization Companies Experience

Territory Brand Ambassador

T-ROC - The Revenue Optimization Companies Jul 2018 - Present · 3 yrs 7 mos Jacksonville, Florida Area As Cricket Brand Ambassador I am responsible for visiting retailers to provide my expertise on all Cricket promotions, plans, and phones. We build relationships with on-site retail sales staff and leaders to ensure that all parties are knowledgeable and up to date with everything Cricket. After a thorough training period as a sales and customer service expert, I make about 4-5 store visits per day and to attend monthly events. Success in this role is tied to great interpersonal and influencing skills that are coupled with an outgoing personality. I am Responsible for building a monthly schedule and meeting cadence,sales,and focus goals for my assigned territory which consist of 64 locations that all have to be hit bimonthly . Also responsible for general merchandising and conducting audits,surveys and organizing events with in retail . Retail Sales and Training Representative

Lenovo · Full-time Jan 2016 - Jul 2018 · 2 yrs 7 mos Jacksonville, Florida Worked in a fast-paced and exciting environment equipping sales associates with the tools they need to succeed as a Lenovo Training Sales Representative. Represented one of the most innovative PC brands in the world. Specialized training

Called over a large Territory.

Engaged and excited customers as a Lenovo product expert. Made Lenovo products stand out by maintaining displays and product appearance. Partnered with store management and associates to capitalize on sales opportunities. Always went above and beyond what’s expected to deliver results for Lenovo. Working with a results-driven mindset.

Using your stellar communication skills.

Identifying areas of opportunity for Lenovo.

SAMSUNG Field Merchandiser Rep.

2020 Companies Jan 2015 - Jan 2016 · 1 yr 1 mo Georgia Execute retail merchandising tasks as scheduled and Performed stores/tasks in efficient/cost effective manner, Accurately reported completed retail tasks via designated systems on the day the work is performed Communicates effectively with store personnel regarding tasks, activities, promotions, and objectives or obstacles. Completes required training and certification programs Uses a digital camera and the ability to take photos, resize them and upload as required. Implementing retail schematics and merchandising materials as assigned. Participated in team scheduled tasks and clients work-withs Built brand recognition; image and voice

Dedicated to providing excellent customer service and to develop a professional working relationship with store management, associates and other merchandising companies to effectively met company and client objectives https://www.linkedin.com/in/khalil-abdulmuniem-84967093/details/experience/[1/25/2022 10:57:18 AM] Samsung Experience Specialist

Mosaic Sales Solutions Aug 2014 - Apr 2015 · 9 mos Jacksonville, Florida Area Conducted consumer facing activities - demonstrate key features, assist customers with setup of devices and trouble shoot issues Conduct product training and knowledge transfer for sales reps to facilitate customer engagement and sales Manage performance against established sales goals Build brand presence through interaction with retailer through merchandising, display maintenance and some POP and plan-o-gram compliance Maintain knowledge of all client products in order to be a subject matter expert onsite Make a significant impact on sales and improve the customers' buying experience Demonstrate effective decision-making skills and the ability to reason and take action in resolving problems while exhibiting professional sound judgment Complete call reports, paperwork, and on-going personal training in a timely manner, meeting all deadlines Retail Sales Consultant

AT&T Mobility Nov 2010 - Apr 2014 · 3 yrs 6 mos Jacksonville, Florida Area Developed and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience. Position was commissioned and quota based.

Retail Sales Distributer

Advantage Sales & Marketing Feb 2008 - Apr 2010 · 2 yrs 3 mos Made calls on over 300 accounts within an assigned territory to ensure Client standards are met and volume is increased. Worked to meet Client and Company objectives by maintaining full distribution on existing SKUs. Was able to communicate effectively both internally with (ASM) management and externally with all Customers. Maintained Client objectives by ensuring secondary placements of product(s) are fully stocked, correctly signed, properly faced, and set to schematics. Worked on the authorization of items to meet Client shelf schematic standards. Regarding tagging, rotating, and placing POS materials for products on shelf. Was responsible for building rapport with Clients and Customers alike. And proactively developed plans of action in regards to resolving issues. Performed audits and checks. Completed accurate and timely paperwork and reports, recaps, itineraries, timesheets, expense reports, etc. Field Merchandiser

Kellogg Company Apr 2008 - May 2009 · 1 yr 2 mos

Was held fully responsible for calling on an assigned itinerary of stores and delivering superior in-store customer service by merchandising store shelves and displays with Kellogg's Snacks products. Organizing, rotating and stocking shelves during each store visit - transferring cases of product from the backroom to the store's sales floor. Ensuring the Kellogg's Snacks product on displays and shelves are looking their best by properly rotating product and removing all stale or damaged packages. Working as a team with Territory Manager by communicating issues as appropriate, following itinerary and being flexible with changes to my itinerary. Maintained a professional demeanor with the public and store personnel when performing duties.

Contact this candidate