Nikita Moore

Houston, TX ***** 601-***-**** adthj6@r.postjobfree.com

Summary

Dedicated Business Administrator with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Skills

Staff training and developed

Cost-benefit analysis

SAP

Human Resources Information Systems (HRIS)

Bookkeeping

QuickBooks

Meeting logs management

Office equipment maintenance

Business Planning

Data entry

Account reconciliation

10-key proficiency

Payroll liability and deductions

Confidential document control

Kronos

Sharepoint

ADP

UltiPro

Advanced MS Office Suite knowledge

CRM

Scanning and copying

Billing and invoicing

Organizational skills

Conflict resolution

Experience

LEAD TELLER OPERATIONS SPECIALIST 03/2018 - 08/2021 Allegiance Bank - Houston, TX

Maintained confidentiality of bank records and client information. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Ordered checks, placed stop payment orders and conducted additional special services for customers. Adhered to financial services security and audit procedures. Trained employees on cash drawer operation.

Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks. Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails. Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.

Greeted and assisted customers with professional, knowledgeable support for diverse banking needs. Reconciled loan totals and balanced daily cash deposits and bank vault inventory with zero error rate. BUSINESS OFFICE MANAGEMENT MENTAL HEALTH 08/2015 - 02/2018 Alliance Health Center - Meridian, MS

Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.

Intervened in cases that warranted it, including when clients wished to leave facility against medical advice. Provided client assessments upon admission and discharge. Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.

Verified appropriate clinical information is communicated when patients are referred to specialists. Handled inbound and outbound calls to verify patient appointments.Business Directed and oversaw office personnel activities.

Recruited, trained and developed administrative team to support corporate growth and objectives. Conducted staff performance evaluations to monitor progress and recommend professional development plan. Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.

LEAD BANK TELLER 03/2010 - 07/2015

Amegy Bank - Baytown, TX

Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.

Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse. Performed currency transaction reports for foreign currency. Helped customers open and close accounts, apply for loans and make sound financial decisions. Met or exceeded sales goals by promoting bank products and services in customer interactions. Handled daily team scheduling and properly staffed shifts. Took on additional shifts during busy periods to minimize staffing shortages. Served large number of customers during high volume shifts and remained composed and professional in stressful situations.

Reduced errors by double checking transactions.

Education and Training

Colorado Technical University - Colorado Springs, CO Bachelor's in Business Administration/Human Resource Management

Business

Colorado Technical University - Colorado Springs, CO AmegyAssociate in Business Administration Business Administration And Management

Additional Information

TWIC

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