Customer Service Collector

Kwamena Amissah Essandoh

Brooklyn, NY, United States; Em: ****************@*****.***; #: 718-***-****; https://www.linkedin.com/in/kwamena-essandoh-387145191 Objective:

To obtain an entry-level position in my field of study that builds upon and utilizes my collegiate, work experience, and clubs & organizations activities.

EXPERIENCE

Taxi Driver & Car Service Owner

Strictly Car Service & Organic Gold Car Service LLC June 2012 - Present, Brooklyn, NY

• Help passengers load and unload their baggage; assist them with wheelchairs, and walkers.

• Steadily increase revenue through a strong focus on customer service.

• Completed daily paperwork and trip logs.

• Manage credit card payments.

Door-To-Door Sales Worker

Asset Development Group Inc June 2007 - December 2008, Lannon WI

• Explained products, services, and prices, and demonstrated the use of products.

• Contacted customers to persuade them to purchase merchandise or services.

• Answered questions about product features and benefits.

• Developed prospect lists.

Student Loan Collector

Van Ru Credit Corporation January 2007 - May 2007, Milwaukee WI

• Received payments and posted amounts paid to customers' accounts.

• Located and monitored overdue accounts, using computers and automated systems.

• Advised customers of necessary actions and strategies for debt repayment.

• Persuaded customers to pay the amount due on credit accounts. EDUCATION

American Military University

Major: Bachelor of Arts in Business

GPA: 3.9

Graduated: 2022

American Military University

Major: Sports Management (MS)

GPA: 4.0

Expected Graduation:: 2023

COURSEWORK

ECON101 - Microeconomics

American Military University 2022

ACCT105 - Accounting for Non-Accounting Majors

American Military University 2022

BUSN235 - Personal Finance

American Military University 2021

INVOLVEMENT

American Military University System

Sigma Beta Delta Honor Society

American Military University System

Retail Management Student Organization

American Military University System

Entrepreneurship Club

SKILLS

Project management,

Project scoping and planning,

Risk management,

Process improvement,

Proficient in management software and digital tools, Effective stakeholder communication,

Budgeting and procurement, Financial, Analytical, Organizational, Presentation, Word, Excel, PowerPoint, etc.

Achievements/Certifications/Licenses

Google Project Management Certificate (2022),

Practical Excel 365 for Beginners Certificate,

Microsoft Excel Formulas and Functions Certificate, Dean’s List 2022,

Golden Key Honor Society,

Sigma Beta Delta Honor Society

Clubs & Organizations

Conscious Capitalism, Active Minds, Entrepreneurship Club, Retail Management Student Organization, African American Learning, Inclusion, and Guidance Network (AALIGN), Save the Earth, Students for the Exploration and Development of Space (SEDS), Public Health Club, Golden Key Honour Society

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