Personal Assistant Customer Service
Resume:
Bonita Burnett
Washington, DC *****
*******@*****.***
Objectives: Seeking a mental health position. Where I can guide clients to experience a healthier and stable outcome in their lives. While adhering to the company goals and mission. Authorized to work in the US for any employer
Work Experience
Personal Assistant
Cheerway llc - Rockville, MD
June 2021 to September 2021
• I assisted patients as a therapist technician while assisted in patient care.
• I developed a strategic better health plan for patient through cognitive and behavioral problems.
• I develop and implement new intervention for patient care that allowed patient a better support solution and care.
Foia Analyst
Kinetic personnel group Inc. - Virginia
January 2019 to March 2020
• I managed and supported A large QUEUE OF OUR CLIENTS OF FOIA REQUESTS AND HAS A LARGE QUEUE TO
ASSURE A smooth SERVICE OPERATION TO THE PUBLIC IN EXPEDIENT, WITH ACCURATE, AND FAIR RESPONSE.
Supervisor/Operational Manager
Glover Park Senior Living - Washington, DC
June 2015 to September 2016
• I managed and supervised the following departments. As Human relations officer. Including but not limited to researching, geographical population that would match the facility through income and social economic status. Marketing the company, Customer related service and handling any business transaction that would help the company growth and economy. Advanced Emergency Medical/ Psychological Technician Med Star Washington Hospital Center - Washington, DC December 2012 to February 2015
I performed a variety of patient-care activities for designated clinical departments, including, but not limited to, managing nursing unit. While working in the emergency and psychological units as a trained psychological technician.
Education
Master's degree in Psychology and Addiction Counseling Aspen University - Denver, CO
January 2019 to August 2021
Bachelor's degree in Human Relations
Trinity Washington University - Washington, DC
1998 to 2017
AA in Computer Software
Sanz's Business School Washington - Washington, DC 1995 to 1997
NA in Nursing
University of DC District of Columbia Washington - Washington, DC 1993 to 1995
Skills
• Typing
• Filing
• Google Suite
• Supervising experience
• Documentation review
• EMR systems
• Clinical trials
• Clinical research
• Analysis Skills
• Hospital Experience
• Data collection
• Leadership
• Survey design
• Mental health counseling
• Training & development
• Patient monitoring
• Presentation skills
• Behavioral health
• Presentation skills
• Personal Assistant Experience
• Crisis Intervention
• Addiction Counseling
• Behavioral Therapy
• Motivational Interviewing
• Cognitive Behavioral Therapy
• Communication skills
• Healthcare management
• Time management
• Case management
• Customer service
• Human resources
• Medical Records
• Administrative Experience
• Nursing
• Adult education
• Salesforce
• Sales
Awards
Honors
August 2021
Graduated with honors in Master's degree.
Certifications and Licenses
CPR Certification
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