Customer Service Assistant Manager
Resume:
Anchorage, Ak
Sharene Barrington
Professional Summary
A results-driven loss prevention leader with a proven history of success in identifying and mitigating various types of loss risk. Able to plan and conduct surveillance, lead investigations and revamp procedures as a confident, experienced professional. Well-versed in handling the needs of the company at large, including overseeing multiple locations. Efficient office professional with proven ability to organize and prioritize tasks, working independently with little supervision. Work well under pressure and with diverse personalities using tact and diplomacy. Very resourceful and highly adaptable to change, new environments, and implementation of new systems. Eager to learn new and improved methods.
Skills
Optimize security Review surveillance
Monitor employees Investigate discrepancies
Lead generation Mitigate risk
Customer relations Manage staff
Client/Vendor relations
Experience
Walmart Stores Inc
Asset protection manager
Assessed the company's security needs across multiple locations to verify the deployment of technological and personnel-related resources. Continuously reviewed loss-prevention exception reports and monitored cash discrepancies to check conformance and spot trends. Led both overt and covert surveillance operations to track theft resulting from employees and the general public.
Investigated shrink results outside of acceptable ranges to identify and trace the cause of the losses.
Trained the loss prevention team, managers and general employees on ways to spot risks and prevent losses.
Consulted with customers to understand their desires and suggest the best products to meet their needs.
Coordinated investigations into systemic problems such as ongoing employee theft and direct violations of the corporation's loss prevention policies. Provided information to customers such as CCTV recordings, electronic receipts to help with fraudulent transactions.
Hire and train new associates throughout the store. Wrote and gave yearly evaluations.
45956 W Ranch Road, Maricopa, Az 85139
*****************@*****.***
Ph: 907-***-****
Anchorage, Ak
Sep 2007 - Jun 2014
Anchorage, Ak
Jan 2000 - Sep 2007
Walmart stores inc
Assistant Manager
Developed and maintained effective working relationships with team members, management, and customers.
Partnered with store manager to establish and communicate key performance metrics and expectations regarding sales, visual merchandising, loss prevention, and safety. Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered. Evaluated the performance of associates and mentored underperforming employees on ways to improve.
Held Area Managers accountable for meeting performance goals. Assisted the General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance. Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
Coached, trained, recognized, and managed all aspects of performance for store associates and developed a bench of talented workers. Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store. Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
Attended store walkthroughs with the management team and followed-up on directives and recommendations.
Ensured all customers received friendly, quick, and efficient service. Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.
Walmart stores inc
Department manager
Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.
Resolved problems, provided open communication, and recommended discipline and terminations.
Maintained an onsite presence to ensure operations departments and teams met all company operational standards.
Supported human resources initiatives by connecting with employees and proactively solving problems.
Monitored and adjusted staff schedules based on business requirements. Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
Supported back office procedures, including hiring and employment processes. Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
Held associates accountable for meeting established operational guidelines, brand Anchorage, AK
Mar 1998 - Nov 1999
Spokane, WA
Jan 1992
Spokane, WA
Jul 1989
standards, customer service expectations, and company policies. Managed all associates by completing performance reviews and submitting promotional suggestions to upper-level management. Alaska USA Federal Credit Union
Teller
Supported customers by coordinating special actions like ordering new bank cards and personal checks.
Smoothly opened, closed and updated accounts and savings plans for customers. Collected payments for mortgages, loan balances and public utilities on behalf of the customer.
Consulted with customers to understand their desires and suggest the best products to meet their needs.
Education
Phillips Junior College
Associate of Applied Science: Paralegal
Spokane Community College
GED
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