Coreka N Riley

*** *** ****** **. *-*** Lafayette LA 70508

Cell Phone: 504-***-****

Email: adthhy@r.postjobfree.com

Country of Citizenship: United States

Detail oriented professional who is highly energetic, outgoing and handles multiple responsibilities simultaneously while providing exceptional customer service. Assertive and effective communication and interpersonal skills. Dedicated to friendly interactions with both customers and team members and highly motivated toward goal achievement. A proven history of increasing productivity with employee morale-boosting initiatives.

Experience

LEGAL ASSISTANT

Knightshead Law Firm

Baton Rouge, LA 70806

9/2022-Present

ADMINISTRATIVE SUPPORT; Provide administrative support to Lawyers and their clients.

MULTITASKER; Oversee various clerical task, including making copies, sending emails, maintaining appointment schedules, processing client payments and organizing filing systems.

CONDUCTING; Contact witnesses, record interviews, review police reports and composing legal documents like contractual agreements or affidavits.

EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS; Strong computer, written, organizational and verbal communication skills.

RECRUITING MANAGER

Coastal Staffing Services

Sulphur, LA 70663

11/2021- 8/2022

●EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS; Strong decision-making skills

●SCREEN CANDIDATES resumes and job applications in the hiring process and maintain appropriate staffing for optimal efficiency.

●ASSISTING with employee recruitment, training, and performance evaluations. Collaborate with payroll to ensure correct employee compensation. Liaising with recruiting agencies to fill vacancies in a timely manner. Able to foster relationships with both employees and external customers. Making sure the employees work in a friendly and supportive environment.

●SOURCING AND ATTRACTING candidates by using databases, social media, etc.

●PERFORM JOB AND TASK ANALYSIS to document job requirements and objective; develop and update job descriptions and specifications. Prepare recruitment materials and post jobs to appropriate job boards. Designing and implementing the overall recruiting strategy. Overseeing all staffing needs and Operations of the company. Identifying company employee requirements and create a staffing strategy. Ensuring that all staffing decisions comply with company policies and regulatory standards

●CONDUCTING interviews and filtering candidates for open positions. Hands on experience with various processes such as video interviewing, phone interviewing, reference checks, etc.

●COLLABORATE WITH DEPARTMENT MANAGER daily and proactively identify future hiring needs. Onboard new employees to become fully integrated.

Act as a point of contact and build influential candidate relationships during the selection process.

GENERAL MANAGER

Navy Gateway Inns & Suites

400 Russell Ave BLDG 465

New Orleans, LA. 70143

12/2019 – 11/2021

●MANAGED 3 NGIS DEPARTMENTS: Front Desk, Housekeeping, and Maintenance, 34 employees in total. Ensured a wonderful guest experience and solved any issues, TDY, PCS, Leisure. Worked toward making the hotel meet monthly and yearly budget. Responsible for all property-level accounting, including accounts payable and receivable, NABF (Non-Appropriated Billeting Fund). Collaborated and strategized with the Regional Director to improve business through scheduled calls and lead generation. Built and maintained relationships with installation tenant commands and executive office. Contributed to the successful development of Hotel Staff. Processed financial transactions and managed the business office. Responsible for positively representing and promoting the property. Exceptional attention to detail. Great ability to multi-task; follow through and re-prioritize well to meet deadlines. Embraced and ensured achievement of the property vision through well thought-out strategies actions and by engaging with all employees.

●MONITORED EXPENSES and overheads such as over-time, damages, and supply expenses. Managed inventory costs and just in time principles for stock deliveries. Proactively managed performance, ensuring that the team clearly understand their role and are focused on achieving goals. Recognized great performance and addressed performance issues. Conducted weekly room inspections. Responded to all guest comments cards in timely manner. Evaluated employee performance, set goals, and developed improvement plans. Attended CNIC, Region and NAS JRB NOLA trainings and meetings. Complied with CNIC’s EEO policy. Proficient and knowledgeable understanding of NGIS (DoD) lodging system, management applications, and reporting systems. Ensured that NGIS facility is compliant with all Federal, State, and local regulations.

●UTILIZES THE ENTERPRISE INVENTORY MANAGEMENT SYSTEM (CORE-HMS) to manage room inventories and modify availability for different sales system such as Central Reservation call center, DTS, DoD lodging website, group reservations via emails from different units, to expand opportunities and generate greater revenue. Employed Property Management System (PMS) to obtain customer information for analytics and sales forecasting. Maintained and improved accountability for the requisition, receipt and storage of NGIS inventory and assets. Participated in the development of NGIS Installation annual business plan, capital plan. Maximized funding and services for oversight of the facility and effective maintenance. Maintained and improved relationships with departments, directories, and different organizations on the installation: Fleet and Family, MWR, Public Works etc. Ensured the safety and security of all guest, employees, and lodging assets in compliance with installation safety protocols.

FRONT OFFICE SUPERVISOR

Navy Gateway Inns & Suites

400 Russell Ave BLDG 465

New Orleans, LA. 70143

10/2017 – 12/2019

●PERFORMED A WIDE VARIETY OF SUPERVISORY DUTIES ESSENTIAL TO THE DAILY OPERATIONS of the Navy Gateway Inns & Suites. Conducts annual performance review, to include Individual Development Plan (IDP) for each staff member; Supervises up to 25 front desk associates and resolves scheduling conflicts; Provides input to hiring decisions and sits on interview panels for Front desk applicants; Responsible for the training and certification of front desk associates; Creates 24 hour rotating schedules for front desk staff members while working with all leave request; Certified front desk trainer for annual certification and recertification processes

●CONDUCTED PRE-SHIFT meetings to discuss any new issues, events, policies. Attended staff meetings and passed on any pertinent information to the team. Performed duties in a safe manner; reported any potential safety hazards to manager. Actively participated in installation training for Front Desk Department to ensure completion met with deadline. as directed by the Manager in pursuit of the achievement of business goals. Assisted Housekeeping and Maintenance Departments on a weekly basis. Completed all special tasks assigned by the Manager. Was the POC for the last 3 years for Hurricane seasons in 2018,2019,2020. Developed close working relationships with different organizations on the installation to improve NGIS business as a whole.

●EXPERIENCED IN HOSPITALITY MANAGEMENT AND OPERATIONS. Responsible for the successful operation of the Non-Appropriated Fund Purchase Card Program by ensuring all purchases for the effective operation of the hotel are made within established guidelines; Completes quality assurance checks of rooms to ensure guest satisfaction upon arrival in accordance with accreditation standards; Manages day to day operations pertaining to all front desk functions; Oversees all operations in the absence of the front office manager; knowledge of NAF budgeting; government procurement procedures; and fiscal, material, and cash management; Has an extensive knowledge of the maintenance department and always utilizes room resources to expedite accompanying the guest and follows up with the guest to ensure that maintenance concerns are completed satisfactorily.

●EXPERT IN THE PROPERTY MANAGEMENT SYSTEM and other software programs and processes used at Navy Gateway Inns and Suites.

FRONT OFFICE LEAD

Navy Gateway Inns & Suites

400 Russell Ave BLDG 465

Belle Chasse, LA. 70037

10/2015- 11/2017

●PROMOTED TO A SUPERVISORY POSITION as a front desk lead from night auditor due to outstanding customer service skills. Communicated all turnover information to the oncoming associate.

●DIRECTED AND PARTICIPATED with front desk team to improve Front Desk operations. Took leading role in the “YES!” committee of the Front Desk to improve, customer service, sales, and help with development of personal goals for all the Front Desk associates.

●RESPONDED TO INQUIRIES from customers in relation to guest issues and complaints. Initiated and executed mid- and long- term improvements projects. Mentored and trained of the team and the team members in terms of their job performance and behavior.

●PROVIDED STATUS UPDATES and communicated frequently with/to the management team as well as regional support and management team.

●PROVIDED SUPPORT WITH DAILY OPERATIONS WITHIN A HOSPITALITY SETTING with Navy Gateway Inns & Suites. Responsibility focused on all front desk operations and subordinate concerns.

●DISPLAYED STRONG COMMUNICATIONS AND CUSTOMER SERVICE SKILLS BY providing stellar customer service to all internal and external guests; Processed payments in all forms of payment methods available; Responsible for cash change funds.

NIGHT AUDITOR

Navy Gateway Inns & Suites

400 Russell Ave BLDG 465

Belle Chasse, LA. 70037

05/2015 – 10/2015

●PERFORMED A WIDE VARIETY OF DUTIES ESSENTIAL TO THE NIGHTLY OPERATIONS as a night auditor; Providing excellent customer service to guests and keep the front desk and accounting operations running smoothly. Check in guests, answer phones and take reservations. Responds to guest complaints, requests and emergencies. Process invoices and reconcile accounts. Keep accurate financial records and ledgers; Help prepare for forecasts and audits. Experience with accounting and facilities management software. Good problem-solving skills with the ability to multitask. Strong written and verbal communication skills with outstanding attention to detail. Managed the front desk during the night; learned and maintained complete knowledge of government and hospitality operations in order to accurately answer questions or concerns pertaining to the front desk.

911 DISPATCHER

Jefferson Parish Sheriff

1233 Westbank Expressway

Harvey, LA. 70058

11/2011-05/2015

●PROVIDED EXCEPTIONAL CUSTOMER SERVICE AND STRONG COMMUNICATION SKILLS with the Jefferson Parish Sheriff’s Office as a 911 Dispatcher. Received emergency and non-emergency calls. Dispatched the proper authority, whether it was police or medical. Communicated with other law enforcement agencies locally, statewide or nationwide.

●PROVIDED A WIDE RANGE OF ADMINISTRATIVE SERVICES AND USED AUTOMATED SYSTEMS AND DATABASES in order to provide the best services available to our clients and my team. Kept track of all units working on your channel; Ran vehicle and identification information in multiple systems; Added warrants into the database system; Ability to multitask; and maintained an ability to work in a hostile environment.

AFIS TECHNICIAN

Jefferson Parish Sheriff

1233 Westbank Expressway

Harvey, LA. 70058

5/2010-11/2011

●PROVIDED ADMINISTRATIVE SUPPORT AND TECHNICAL ASSISTANCE by verifying fingerprint and palm print comparisons for individuals; Reviewing electronic fingerprints databases, performing on-site live scan fingerprinting to capture prints or other biometric data. Process fingerprints for law enforcement or national agencies for criminal or employment purposes. Provide customer service by performing clerical duties, data entry, manual, live-scan fingerprints according to INS guidelines. Worked daily with different nationalities, of different countries who were applying for citizenship and work permits. Review classified documents and enter applicant’s information into USCIS and Homeland security’s databases. Analyze criminal and applicant fingerprint cards to determine acceptable quality fingerprints; rejects poor quality submissions. Perform Quality Control (QC) on fingerprint to prepare for search and comparison of the AFIS database. Coordinated, researched and processed law enforcement documents. Used a variety of scientific, photographic and analytical techniques and instruments such as CLEAR, NADDIS, DL, DEALS, CCIC and NCIC in support of Diversion investigators; Maintained confidential files while documenting data and findings.

FRONT DESK CLERK

Navy Gateway Inns & Suites

400 Russell Ave BLDG 465

Belle Chasse, LA. 70037

9/2006-5/2010

●PROVIDE EXCELLENT CUSTOMER SERVICE SKILLS on both the telephone and in person; Made reservations for military families; Checked members into either temporary or long-term living quarters; Made and issued room keys upon check-in; Maintained accurate financial transactions by accepting payments in form of cash, checks or major credit cards.

911 OPERATOR

Plaquemines Parish Government

333 F Edward Hebert Blvd

Belle Chasse, LA. 70037

9/2004-10/2006

●PROVIDED EXCEPTIONAL CUSTOMER SERVICE AND STRONG COMMUNICATION SKILLS with the Jefferson Parish Sheriff’s Office as a 911 Dispatcher. Answered emergency and non-emergency calls; Directed the public to the proper department requested; Dispatched ambulance and fire department in the parish to the correct location; Transferred police matters to the sheriff department; Communicated with various agencies in other surrounding areas.

●PROVIDED ADMINISTRATIVE SUPPORT by charting and filing documents in the proper order.

Education

2010

ASSOCIATES of Arts in criminal justice, Delgado community college

2001

associates of aRTS IN GENERAL STUDIES, NUNEZ COMMUNITY COLLEGE

cERTIFICATIONS

●Certified Hospitality Supervisor - March 2018

●Certified Front Desk Facilitator/Trainer – 2016

●Front Desk Representative – August 2015

●Front Desk Associate – August 2006

FY21 Certifications for TWMS, ESAMS, Navy eLearning 95% completion.

●DON EEO

●Counterintelligence

●DON Sexual Assault Prevention & response 1 Team 1 Fight

●DOD Cyber Awareness Challenge 2021

●Workplace Violence Prevention

●Records Management

●Uncle Sam’s OPSEC 3.0

●Annual Security Brief – CNIC

●DON Annual Privacy Training

●DON Drug – Free Workplace Training Employee

●Fair Labor Standard Act (FLSA)

●Active Shooter

●CNIC Ready Navy Emergency Preparedness

Other Qualifications

●Manager of NGIS Non-Appropriated Billeting Funds

●General Equipment Custodian

●Approving Official NAF Cardholder

●Authorization of NGIS Master Keys

●Fleet Card Transaction Approver

●Purchasing Agent

●DON Manager’s Internal Control Program

●12+ years’ experience in hotel, lodging or hospitality.

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