Customer Service Call Center

**/**** - **/**** ******** Driver

Doordash and Grubhub, Penaacola, FL

I delivered meals to customers in a fast paced yet flexible environment. I strategically routed my deliveries based on distance and direction simultaneously while always keeping in contact with the customer providing updates as needed. I was also chosen to shop for customers in retail stores, always making sure their items were correct as ordered.

8

12/2015 - 07/2020 Insurance Agent

JOE PACE AGENCY, Gulf Breeze, FL

Sales and service of personal lines insurance policies. 01/2012 - 01/2015 Dispatcher (Dispatch) and Market Operations Specia Adcomm, Mary Esther, FL

As a Market Manager, I was responsible for handling highly escalated situations that could not be settled by our customer service representatives. This included researching point of sale calls, examining sales paperwork and offering customers final resolution. Prior to being promoted to Market Manager, I worked as a dispatcher tracking technicians and making sure that they were routed properly. 03/2008 - 08/2012 Insurance Agent

John M. Hunnicutt Insurance & Investments, Fort Walton Beach, FL In this position I spent my time answering incoming calls from prospects seeking insurance. I carefully reviewed their specific needs and offered insurance products based on my extensive insurance knowledge. I also responded to calls from current insureds needing assistance with their policies and regularly performed customer reviews including cross selling additional lines of insurance. I also performed office duties such as scanning all files into our agency management system, as time permitted. I handled the entire policy writing process independently. 05/2005 - 10/2008 Insurance Agent

Ferguson Insurance Agency, Fort Walton Beach, FL

In this position I was responsible for handling all personal lines brokerage business. This included: answering calls from prospective customers and making recommendations as well as providing quotes, assisting current customers with questions and concerns regarding their current policies, as well as cross selling additional products that they may not be aware we offered. I handled every policy from beginning to end and processed everything independently. 02/2001 - 03/2005 Insurance Agent

Allstate Insurance Joseph Gutierrez Agency, San Antonio, TX Working for this Allstate agency, I was responsible for a broad range of duties. I was the only employee in the office, other than the owner, and I handled everything from MEREDITH Fuller

530 W Strong St, Pensacola, FL 32501

Phone: 850-***-****

Email: *****************@*****.***

Objective

I am currently seeking full time employment in a fast paced office or call center environment. I would like to focus mainly on customer service, sales, or administrative duties. I value the opportunity for growth, both personal and professional.

Employment History

daily office procedures to the sale of all policies. This included answering incoming calls regarding new quotes, calls from existing insureds, scanning all incoming paperwork, preparing bank deposits daily, and also performing customer reviews on an annual basis.

General High School

Curriculum

High School Diploma

James Madison High School,

TX

02/2001 220 Insurance License

Florida Dept of Financial Services

Education and Training

Occupational Licenses and Certificates

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