Data Entry Customer Service
Resume:
Jennyfer Verville
Limoges, Ontario
**********@*****.***
A highly organized bilingual professional with extensive customer service experience. Creative, with a proven ability to work effectively in a fast-pace environment while maintaining the highest level of customer satisfaction. Has excellent time-management skills and the ability to prioritize work. Possesses leadership skills, is resourceful, and focused on team success and efforts. Strong interpersonal communication skills, both written and verbal in English and French.
Education
Presently – TR Leger School
Word Processing
Internet Skills
Excel
1987-Southern College Psychology, Collegedale Tennessee 1986 Certified Nursing Assistance program, Montreal 1986-Forest Lake Academy, Apopka Orlando Florida
Fully engaged parent, now eager to return to pursuing a full time career Professional Experience
Cardinal Renovations 2018- present
Office Manager (part time)
• Scheduling and managing work schedule
• Data entry of expenses
• Interact and liaise with customers
• Provide owner with feedback
• Prepare estimates and reports
• Keep a safe and clean work environment
KavizaKlean (USA) 2010-2018
Home cleaning services
Owner
• Prepare staff assignments and reports
• Issue assignments to staff and periodically do inspections to ensure service quality
• Train staff on safe operation of cleaning equipment, tools, devices, chemicals and cleaning agents to efficiently perform duties and reduce harm to locations, belongings and themselves.
• Review staff reports of hours worked and allocate payments, while maintaining a budget.
• Manage special requests and areas of concentration in such a way to encourage smooth flow of housekeeping operations.
• Distributed supplies to staff at beginning of shifts to manage inventory and control expenses.
• Develop and maintain a structure and approach to insure actions are completed in a timely manner using a work order check list method.
• Manage my day to day calendar including making appointments and prioritizing tasks.
• Build and maintain relationships by communicating effectively with clients and employees, by listening attentively and asking in depth questions.
• Excellent customer service skills.
• Great attention to detail.
• Ability to work individually or as a team.
• Liaise with clients to handle request queries to employees.
• Plan and coordinate each duty according to the client’s specific requests and requirements.
• Track and manage expenses.
• Maintain high hygiene standards and cleanliness throughout Home manager & Stay at home Mom 1996-2010
• Internet and computer skills.
• Written and verbal communication.
• Organizational skills.
• Multi-tasking. Multi-tasking children, daily routines, chores, schedules, and errands are essential skills that will be greatly useful in the workforce since it will allow me to manage many tasks at the same time while prioritizing.
• Time management skills by putting it in my organizer.
• Ability to work under pressure when work needs to be done by a certain time.
• Self-motivation. Maintaining motivation is a key skill. I know that I am self-motivated. I give my all too any project and am always looking ahead to the next task at hand. Successfully completing one project and moving on to the next one is very exciting to me. I am passionate about my work and truly enjoy working toward the next big goal.
Olco Petroleum Group 1994-1996
Receptionist
• Filing paperwork accordingly in filing cabinets alphabetically.
• Directing phone calls using switchboard operator telephone to over 100 employees as necessary.
• Verbal and written communication.
• Greeting and welcoming guests.
• Providing them with a positive first impression of the organization.
• Directing guests and answering their questions.
• Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges.
• Documenting and communicating various actions, irregularities, and continuing needs.
• Contributing to the team by accomplishing tasks as needed.
• Answering phone call, taking and relaying messages, providing information to callers.
• Preparing letters and documents.
• Coordinating meetings with senior management in different departments.
• Ordering office supplies for different departments
• Scheduling appointments and maintaining appointment calendar
Contact this candidate