Data Entry Customer Service

JO

JUAN OSORIO

**************@*******.*** 321-***-**** Winter Garden, FL 34787

Proactive Real Estate Broker with 20 years of experience in Central Florida real estate. Effective negotiator with extensive knowledge of contracting and lease management. Dedicated to profitable outcomes and efficient work. Ambitious and hard working in real estate. Broad background and knowledge of all facets of property management. Talented communicator across industry professionals, customers, tenants, employees and senior-level leadership. Convincing Broker background in residential and commercial sales. Expertise in planning and integrating new customer prospecting campaigns and contract drafting. Exceptional negotiation and written and verbal communication talents. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Product and Service Knowledge

On-Site Product Demonstrations

Relationship Selling

Sales Closing

Prospecting Skills

Negotiation Tactics

Sales Development

Account Management

Business Development

Customer Needs Assessment

Opening and Closing Procedures

Investors One Realty Windermere, FL

Real Estate Broker

05/2005 - Current

Managed real estate transactions from initiation to closing. Prepared market analysis statistics and bid presentation for buyers and sellers.

Negotiated between sellers and buyers over property prices and settlement deals.

Gave buyers physical and virtual tours of properties. Analyzed housing markets and identified potential buyers. Monitored fulfillment of purchase contract terms.

Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties. Generated lists of for-sale properties.

Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments. Maintained knowledge of real estate law, available mortgages and government programs.

Compared similar properties to determine competitive market price. Conducted virtual tours of properties for interested buyers. Summary

Skills

Experience

Westgate Resorts Orlando Orlando, FL

Closing Officer

03/2010 - 11/2022

Managed validation of documentation to regulate underwriting and closing requirements.

Communicated with customers, lending personnel and title companies to coordinate closing activities.

Compiled documentation to check for completeness, accuracy and legibility of data entry for new credit facilities and existing loan modifications.

Developed recordkeeping and document tracking system using DOCUSIGN system.

Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.

Developed loan contracts and explained contract terms to clients. Reviewed client documentation and contracts for discrepancies and mistakes.

Westgate Resorts Orlando, FL

Sales Representative

05/2001 - 12/2008

Fostered relationships with customers to expand customer base and retain business.

Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Improved overall customer purchasing experiences to promote steady revenue.

Followed-up with clients after installations to assess quality service and customer satisfaction.

Answered product questions with up-to-date knowledge of sales and promotions.

Demonstrated product features to align with customer needs. Developed targeted lists and new business opportunities, accelerating sales process to achieve results.

Presented products and services to prospective and existing customers to meet client needs.

Adhered to company initiatives and achieved established goals. Developed key customer relationships to increase sales. Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Created successful strategies to develop and expand customer sales. Collected payments and provided accurate change.

Engaged positively with each customer, providing professional and polite support for sales and service needs.

Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Listened to customers to understand needs and refer to optimal services. Greeted incoming customers and provided expert sales and service to drive revenue.

Educated customers on product features and technical details to highlight benefits.

Gave top-notch service to everyone in order to provide ample sales opportunities.

Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.

Valencia College Orlando, FL

Associate of Science in Business Administration

Spanish:

Professional

English:

Professional

Portuguese:

Professional

Education and Training

Languages

Contact this candidate