Pretoria Guest Services

CAROLINE YU

Seattle, WA ***** -310-***-**** -*******@*******.***-

OBJECTIVE

I am a hardworking person who thrives under pressure and goes above and beyond to create amazing results. As I am focused and successful at multi-tasking, I am also an extremely fast learner with great problem solving abilities. I believe in positive and efficient teamwork through inspiring and motivating others. I have excellent time management and always prepared for challenges. I would like to look for a position that would help me refine my own skills as well as contributing to the overall organization.

WORK HISTORY

iPic Theaters Golden Entertainment, Management 09/2014 to 11/2015

-To open and to close the property using Vista software.

-The head of guest services department, in all aspect assisting guests attention and resolving issues.

-Making efficient and considerate schedules for staff in different departments every week.

-Balancing service with costs to exsure profitability.

Foreign Teacher/Foreign Teacher Mangement, 07/2005 to 08/2013

Sunshine American International School – Taipei, Taiwan R.O.C. (Yong He District)

-To instruct teaching methods throughout all locations of teachers.

-Plan and instruct each subject area (ex. math, science, grammar) using a wide variety of teaching aids.

-Adopting and implementing strategies to engage students in active learning.

-Develop and conduct inter-grade activities. (i.e.: Inter-branch spelling and speech contests)

-Resolve any classroom/parental issues effectively and efficiently.

-Assist colleagues with collaborative support and helpful solutions.

-Produced weekly and monthly reports of student’s grades and overall learning progress to faculty and

parents.

-Produced the highest achieving graduating classes consecutively over the span of 8 years.

Hotel Conceirge, 10/2009 to 06/2011

Empress Hotel – Taipei, Taiwan R.O.C

-Maintain great customer relations to ensure loyalty and satisfaction of the clients.

-Assisted customers with foreign exchange and kept hotel/customer accounts balanced.

-Answer telephone in friendly, professional manner, handle telephone messages accurately, completely, and promptly.

-Maintain a log book accurately and professionally.

-Appropriately arrange and confirm recreational, dining, and/or business activities for both inside and outside the property

-Handle customer and tenant requests for information and services.

-Ensure that customers receive the highest quality of service in a caring and compassionate atmosphere.

-Exercise judgment while handling guest inquiries and responding promptly with accurate information according to the individual needs of guests.

Hostess/Server, 02/2003 to 06/2005

Matadore Steak House – Yong He Branch, Taiwan R.O.C

-Dedicated to ensuring customer satisfaction by remaining accessible and friendly.

-Demonstrated ability to communicate with kitchen staff and coworkers.

-Thorough knowledge of the menu offerings, and promote specialty items.

-Answer phone calls, took messages and made reservations promptly.

-Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.

EDUCATION

Bachelor of Arts: Fashion Design, 2002 Inscape Design College – Pretoria, South Africa

Crawford High – Pretoria, South Africa, 1999

*References available upon request

Contact this candidate