Service Representative Enrollment Specialist

DANIELLE NICOLE ZAPPONE

***********@*****.*** 215-***-**** Garnet Valley, PA 19060

Summary

To secure a position where I can utilize my abilities and be an asset to the company. Skills

• Exceptional listener and communicator who effectively conveys information both verbally and in writing.

• Highly organized with the ability to manage multiple projects and consistently meet deadlines.

• Independent self-starter with the ability to work well under pressure.

• Flexible team player who thrives in environments requiring ability to effectively prioritize multiple projects.

• Personable professional whose strengths include an ability to work well with people of diverse backgrounds.

• Conscientious go-getter who is highly organized, dedicated, and committed to achieving excellence.

• Proficient in computer skills including

• Microsoft Windows, Microsoft Office, GEO Provider database, Client Information Services (CIS), and CAPS

(State Children Health Insurance Program "CHIP" and Adult Basic Program.)

Experience

Geras Healthcare Springfield, PA

Home Health Care Provider

05/2019 - Current

• Helped clients stay happy and healthy by providing mental and emotional support.

• Dressed, groomed and fed patients with limited physical abilities to support basic needs.

• Assisted with client personal care needs to foster independence and well- being.

• Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.

• Supervised medication administration, personal hygiene and other activities of daily living.

Commonwealth of pa

Income Maintenance Caseworker

09/2010 - 09/2015

• Manage a caseload consisting of 1000 plus Philadelphia county residents.

• Screen applicants income for eligibility of various government funded programs through means of an intake interview.

• Interpret regulations for state and federally funded programs.

• Interview for new benefits and redetermine clients eligibility for U.S.D.A Food Stamps Program, Medicaid, and Cash Assistance.

• Organize and verify significant data and update the system with the necessary information.

• Process monthly reports.

• Identify occurrences of overpayments and program ineligibility.

• Dispose of alerts sent by agencies such as IRS, Social Security Administration, and Worker Alerts

• Make referrals to other community based agencies such as Welfare to Work programs, OVR, Child Care Information Services, and mental health facilities.

• Counsel and evaluate clients present needs while encouraging and assisting them to work towards self sufficiency.

Americhoice of PA Philadelphia, PA

Chip Sales and Marketing Representative

04/2007 - 06/2008

• Responsible for increasing product awareness and marketing skills in assigned territories

• Responsible for growth of CHIP through recruitment of new customers and renewal of current members

• Partnered with community organizations such as clinics, schools, and health centers to drive CHIP and Medicaid growth while maintaining superior customer service

• Generated leads and developed marketing plans for CHIP and Medicaid

• Reviewed and processed applications for eligibility determination and enrollment

• Raised product awareness and brand visibility through presentations, events, and distribution of sales materials

Affiliated Computer Services Horsham,

PA

Team Lead

09/2006 - 03/2007

• Assisted in planning and the development of a new project

• Oversaw the daily operations of the imaging process of a major mortgage company's HR files

• Managed and motivated a team of five staff members

• Prepared and presented various reports to management

• Communicated any problems or issues with management on a daily basis

• Wrote policy and procedures for lower staff to follow

• Assured all operations followed HIPPA polices

Affiliated Computer Services Upper

Darby, PA

Enrollment Specialist

07/2003 - 06/2006

• Provided clear, complete, accurate and objective information to enable consumers to make an informed decision on which health plan to choose

• Conducted presentations

• Verified eligibility

• Conducted outreach by telephone and mail to consumers not already enrolled in a Medicaid program

• Established good working relationships with the county assistance offices and other community agencies

• Responded to consumers inquires and complaints in an expeditious manner

• Assisted in the development of a new enrollment brochure that was given to newly eligible Medicaid recipients

• Served clients from five different counties within the state of Pennsylvania

• Maintained at least an 85% or above rate of new Medicaid enrollees

• Traveled to twenty-five different offices covering for absentees

• Traveled to and worked in the call center in Harrisburg

• Served as a liaison between Medicaid beneficiaries and the state and other community agencies

• Trained in HIPPA requirements

US Vision PA

Customer Service Representative

12/2002 - 05/2003

• Scheduled appointments

• Greeted customers

• Assisted in the selection of lenses and eyeglass frames

• Entered all clients' personal information and eyeglass prescriptions into the database

JAR Communications Folsom, PA

Store Manager

10/2001 - 12/2002

• Responsible for opening and closing of store

• Managed various major cell phone accounts

• Handled office filing and reception

• Sent and received invoices for all customers

• Inventoried and organized all equipment and accessories

• Assisted in managing the flow of a telecommunications store

• Prepared weekly inventory reports and submitted to supervisor Education and Training

O'Hara High School Springfield, PA

High School Diploma

06/2002

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