Customer Service Sales Director

Tawana Elaine Defreitas

PO Box **** Cell Phone: 931-***-****

Clarksville, TN 37042 Email: ****************@*****.*** OBJECTIVE

Highly motivated individual with a solid work record and interpersonal skills seeking a challenging position where I can use my skills, experience, and interests to benefit an organization just as focused on helping others and reaching long-term goals as I am. As a person who always maintains a professional appearance, character, and demeanor, I believe I will be an asset to the right organization.

EXPERIENCE

AMAZON SORT CENTER- United States

Learning Ambassador~ 01/2022 to Present

● Assisting in keeping the Gemba area clean and organized.

● Assist department operations as an associates resource, training associates.

● Follow the Standard checklist for a smooth and efficient flow of work.

● Coach associates in how to work safely, and keep their work area clean, and organized according to Amazon standard work.

● Give training to newly hired associates, and set a positive, successful atmosphere. Raise the standards for safety, quality, and productivity.

● Motivate seasoned associated to work as a team, be positive and practice safety, quality and productivity. Amazon DTN6~ 11/2021 to Present

● Problem solves to insure packages are corrected to deliver to customers.

● Push packages in A to G order to ensure Stower receives the correct package to stow.

● Divert on the conveyor belt.

● Unload packages to be inducted.

● Lift up to 49 pounds with or without reasonable accommodation.

● Stow packages for scanning a product and appropriately placing it on the right shelf for customer consumption. Duties of a Stowers include inspecting the item for any defects and escalating damaged items to the supervisor ensuring adequately labeled products.

● Operate the Pad ensuring the drivers are following safety regulations, ensuring drivers are working in a timely manner finding their routes and getting them loaded on trucks as a team, and positively engaging with the drivers for a safe trip on the road.

● Pick routes from stowing locations to the proper staging location. MARY KAY COSMETICS~ United States

Beauty Consultant~ 5/01 to 5/03 and 4/14 to Present

● Responsible for advising and guiding 25 Beauty Consultants throughout TN, KY, NC, SC, GA, FL, and HI

● Coordinate weekly training sessions for new members and the current sales team to focus on sales processes and techniques, as well as recruiting new team members

● Communicate goals and objectives with the team on a weekly basis to ensure progress toward the individual, team, and organizational sales and growth goals

● Coordinate fairs and seasonal events where I assess attendance and effectiveness of the advertising, marketing campaign, sales approach, organization, and coordination between consultants Independent Sales Director~ 5/03 to 4/14

● Advising and guiding 80 Beauty Consultants throughout the United States, with product marketing and new member recruiting in seventeen states

● Create programs to introduce Mary Kay products and marketing plans to new team members and customers

● Generate monthly communications (newsletters, postcards, emails, social media posts, etc.) to develop and maintain public product awareness in the sales area

Tawana Elaine Defreitas

PO Box 2483 Cell Phone: 931-***-****

Clarksville, TN 37042 Email: ****************@*****.***

● Reached and maintained a position in the top 2% of the company's management hierarchy for eight years

● Achieved National Honors Society with $96,000+ in wholesale sales during a six-month period

● Earned career Mary Kay automobile for six years

● Built a strong network of women dedicated to providing exceptional levels of customer service and support, maintained sales growth year to year, increasing team members to build our brand and product recognition among customers in the area SUNSCREEN CUSTOMS~ Clarksville, TN

Co-Owner/Manager ~ 5/05 to 12/13

● Manage and maintain all day-to-day business operations for an automobile custom design service

● Recruit, interview, hire, train, and supervise a crew of 5-14 employees, with employee reviews conducted every quarter

● Provide courteous and efficient customer service to new clients, referrals, and established clientele.

● Advertise services through the Yellow Pages and Facebook.

● Responsibilities include injury and accident prevention, quality control, product ordering and repairs, tool and product inventory, and negotiating with vendors.

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