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CRM Manager, Post Sales Operation Manager

Location:
Kolkata, West Bengal, India
Posted:
November 12, 2022

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Resume:

CURRICULAM VITAE

NAME: SUMIT KUMAR DEY.

FATHER NAME: LATE DILIP KUMAR DEY

ADDRESS: */** **** ******, *.O.REGENT ESTATE,

KOLKATA – 700092.WEST BENGAL, INDIA

CONTACT NO. : 700**-*****

Mail Address: adthds@r.postjobfree.com

LinkedIn ID: https://www.linkedin.com/in/sumit-kumar-dey-8710a921/ WORKING EXPERIENCE:

1) Business Development Manager & CRM – Divya Construction (July’22 – Till Date) Leading Post Sales & Sales team of the organization for Cash flow management and post sales activities. Looking after promotional activities, Brand Promotions, and Corporate relations of the completed & under construction residential projects. 2) Manager (Post Sales & CRM) - Sugam Homes(Jan’22 – Apr’22)– Looked after Post Sales

& Operations for Sugam Morya (Tollygunj) & Sugam Habitat (picnic garden). Both are HIG projects. Payment follow-ups, demand rising according to the management instruction in ERP

(Farvision). Bank co-ordination for loan of new customers, reminders and customer relationships.

3) Manager – ( Post Sales & Operations ) - Siddha Group (Dec’2020 – May’2021) Leading Post Sales and Customer care for 3 Projects – Siddha Waterfront, Siddha Galaxia and Siddha Suburbia. Managing team for on time demand generation in ERP (In4Velecoty), according to the construction update & instruction of the management. Cash flow management of these 3 projects. Payment follow-ups, bank co-ordination for loan of new customers, reminders and customer relationships, reference pull-ups from existing customers for cross selling. 4) Deputy Manager(Post Sales & Operations)– PRIMARC PROJECTS (July 18 –March’2020) Company Profile: Company is making numbers of residential & commercial projects. They are into Real Estate for quite a long time & came up with many famous projects like Junction Mall - Joint Venture with Bengal Shrachi in Durgapur & Projects Astitva (Residential) Joint Venture with MCK Group, PGE Centre, PGE Plaza, PrimarcTower in Sec–V, Salt Lake, ASTITVA – at Kankurganchi, SOUTHWINDS – at EM Bypass are some of them.

Job Description:Looking after Sales & Post sales of one of the prestigious project of South Kolkata,

“Southwinds”, which is a joint venture project between Srijan Group, Primarc Group &Ria Group, where no’s of units is above 1300. Leading dedicated post sales team for Southwinds Project, for the activities of Post Sales mentioned below;

• Handling customers' queries & grievances over phone & walk-in.

• Leading team for preparing & Executing Agreement between buyer & seller.

• Leading team for preparing & dispatching demand letters according to construction.

• Leading team for making calls for collections / Payments according to the demands.

• Leading team for preparing. & dispatching Money receipts.

• Responding to mails of customers on daily basis along with the team.

• Preparing monthly & quarterly MIS Reports.

• Leading team for ERP entries of Leads, Booking & Allotment Letter Generation.

• Demand Letter generation & posting vide ERP.

• Informing customer as well as legal associate for fixing up registrations.

• Preparing registration Information Sheet

• Keeping track of returned documents &cheques.

• Coordinating with Accounts department regarding payments (cheque /RTGS) etc.

• Collection and Documentation: Documents such as Welcome letter, Demand Letter, Allotment letter, Reminders, Cost sheet, Receipts, Agreements Etc. 5) Deputy Manager(Post Sales & Operations)– NK Realtors (Nov”14 – June”18) NK Realtors is into Real Estate Marketing in West Bengal over 15 Years and leading the Real Estate marketing. NK Realtors is associated with almost every renowned developer in West Bengal.

Job Description:Looking after Sales & Post sales of one of the prestigious project of South Kolkata,

“Southwinds”, which is a joint venture project between Srijan Group, Primarc Group &Ria Group, where no s of units is above 1300.

Achievement:Award For Excellent Performance (Dy. Manager – NK Realtors) 2016 – 17. 6) Assistant Manager (Operations & Marketing) - PRIMARC PROJECTS. (December 2011 – Nov 2014)

Company Profile: Currently company is making numbers of residential & commercial projects. They are into Real Estate for quite a long time & came up with many famous projects like Junction Mall - Joint Venture with Bengal Shrachi in Durgapur & Project Astitva (Residential) Joint Venture with MCK Group, PGE Centre, PGE Plaza are some of them.

Job Description: Marketing activity of different projects & Operations. Updating the entries of Sales & Marketing Activities in ERP system.Handling Vendors, Brokers & their payments. Support in project branding & advertisement also. Looking after Sales of High-end Residential Project.( Astitva).

7) Site Acquisition Executive (IBS) - KAVVERI TELECOMSINFRASTRUCTURE LIMITED- (Jan”10-November”2011) Kolkata.

Job Description: Identifying high rise Commercial Buildings, Hospital & Malls and making a good relationship with the builders, developers & building owners to acquire the same & implement company’s own infrastructure of Mobile & Wi-Fi coverage (BOL – Build, Operate

& Lease) for passive sharing to all the operators.

Negotiate the commercial parts for BOL system installation with the builders, developers & building owners afterwards finalization of agreement.

Coordinate with the project team & vendor supervision for quick & speedy implementation.

Keeping track with the operators to know their requirement & activity related to

company’s business.

8) Site Acquisition Executive (IBS) - BHARTI AIRTEL LIMITED - Off Roll.

(Nov’ 08 – Dec’09) - Kolkata.

Job Description: Identifying high rise Commercial Buildings, Hospital & Malls and keeping a good relationship with the builders, developers & building owners to acquire the same & implement company’s own infrastructure of Mobile, Broad Band & Wi-Fi coverage. Negotiate the commercial parts for BOL system installation with the builders, developers & building owners afterwards finalization of agreement. Coordinate with the project team & vendor supervision for quick & speedy implementation.

9) PEOPLE CONCEPTS Pvt. Ltd (Nokia India) - M.I.S (2 nd

), (January”08 –October”08)

Job Description: Generate target to the Sales Executive (SP), Sr. Sales Executive

(SSP) & ASM for various handset sales to various outlets throughout Northern & Eastern Region. Calculate target achieved report on volume & amount on weekly & monthly basis according to shop, ASM & region.

ACADEMIC QUALIFICATION:

1) B.B.A - (2010), ALLAGAPPA UNIVERSITY, FROM ST.PETERS COLLEGE. 2) M.B.A - Operations (2013) - Sikkim Manipal University. PERSONAL INFORMATION:-

DATE OF BIRTH: 17

th

JUNE, 1985.

NATIONALITY: INDIAN.

MARITAL STATUS: SINGLE.

LANGUAGES KNOWN: BENGALI, ENGLISH, AND HINDI.

HOBBIES & INTEREST:

LISTENING TO MUSIC, READING STORY BOOKS,

& CRICKET.

DATE

SIGNATURE



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