Computer Operator Customer Service

DESS SICAT

**** ***** **** ****, ***#*** Los Angeles, Ca 90041 Tel# 213-***-**** Email: ***********@*****.***

•PROFILE

•-Highly motivated and loyal professional with extensive 15 years' experience in Freight Forwarding industry as Ocean Export Coordinator.

•-Maintained strong professional relationship between the customer and organization, leading to long term relations and increased sales in all divisions.

•-Resolving conflict and Problem solving, Multi-Tasking, Documentation skills and Customer service.

•-Eager to learn and always up for challenges.

•Key Strengths include:

•-Basic Microsoft Word and Excel

•-Coordinate Rail / Domestic Road Transportation

•-Prepare and Arrange cargo shipment

•-Letter of Credit Preparation

•-Billing

•-Quotation and Negotiation

•-Ocean Export Booking Preparation

•-Utilized Dangerous Goods/Hazardous Materials including rules and regulations

•Work Experience

[Ocean Export Operation] [June 5, 2006 – June 22, 2021]

[Company : Pan Pacific Express Corp. @ Torrance, Ca]

•-Handle calls and email correspondence with clients internationally and Domestically.

•-Negotiated terms with both supplier and buyer for shipping orders.

•-Established working relationships with shipping lines and negotiated for the most cost effective rates and routing.

•-Coordinated and scheduled container drayage movement via rail/local road with customers manufacturer/suppliers for customers satisfaction.

•-Communicated frequently with internal/external customers and carriers.

•-Tracking and trace all orders on daily basis.

•-Organize all paperwork and files and Keep track of whole ordering process.

•-Prepare and file export handling and documentation requirements.

•-Hazardous cargo, Ensure proper packing requirements and documentation is met

•-Coordinated with agent overseas to ensure timely custom clearance and delivery for shipment destination.

•-Create and Collect freight invoices.

•-Prepare memo and Close files.

•[Receptionists] [January 2003 – June 2006]

[Company : Dynalink Systems Inc. @ Inglewood, Ca]

•-Answering and directing customers issues with efficiency, knowledge and professionalism.

•-Greeted clients in a professional and friendly manner.

•-Maintained accurate messages and delivered to appropriate staff.

•-Performed a variety of general clerical tasks including all cash and credit payments.

•-Filed and delivered mail as needed.

•-Assisted in planning and preparation of meetings, conferences and conference calls.

•-Maintained an adequate inventory of office supplies.

•-Performed other general administrative and customer service related tasks.

•[Accounting]

•-Helping performed AR/AP closing entries for monthly and annual financial close

•-Helping Prepared and transacted direct deposited bank accounts.

•Education

•High School Year 2001

•EXTRA CURRICULAR

•Certified DG VIA AIR

•Certified International Trade Academy

•Certificd Computer Operator / Software (MICROSOFT OFFICE 97)

•References

•Available upon request

Contact this candidate