TYRENE GIBERT PEOPLE & OPERATIONS SPECIALIST

Greer, SC 29650 adthby@r.postjobfree.com 864-***-**** https://www.linkedin.com/in/tyrene-gibert Customer & Client Account Management Operations Management Vendor Management Broad knowledge of People Operations, Operational Management, and Training. Currently pursuing a Master of Business Administration (MBA) with a focus on people and management. EDUCATION

Master of Business Administration (MBA) Strayer University December 2022 Bachelor of Applied Science in Criminal Justice (B.A.Sc.) ITT-Technical Institute - Greenville December 2012 PROFESSIONAL & ACADEMIA EXPERIENCE

Recovery Support Specialist (Litigation) Heights Finance Greenville, SC October 2021 – Present

• Hired in as a Recovery Specialist and quickly tapped by senior leaders to support new employee training. Oversaw multiple direct customer support, vendor commission structures, and reduced escalation requests. Leveraged data to drive transparency across various lines of business.

• Developed and trained employees on contacting the appropriate department for reasons behind the mishap; performing research and creating reports to support the claims of these accounts; contacting customers by phone and via e-mail to resolve payment discrepancies. Trained employees on new systems

• Helped to write new policies and procedures for the recovery department, which included training materials, checklists, and other support documentation.

• Managed inbound and outbound calls for a nationwide finance call center serving more than 40,000 customers annually; handled approximately 100 calls per hour, providing information and handling inquiries to ensure customer satisfaction.

• Maintained productive, timely, and high-quality case workload operations, accessing numerous programs simultaneously to analyze, interpret, and process information.

• Developed a tracking process for warehouse and litigation process.

• Provided support to district managers to set up the litigation department Chief People Officer & Executive Paws for Bri Greenville, SC October 2021 – Present Orchestrated company operations, including budgeting, hiring, and overseeing the implementation of business projects that affected the brand identity and financial health.

• Acted as a subject matter expert and bridge between the stockholders, government entities, and the public.

• Championed the development of the organization’s long- and short-term strategies, including but not limited to the annual budgeting process, implementation of employee restructuring models across all departments, and rebranding initiative.

• Developed and implemented operational policies and HR strategic plans, ensuring alignment with overall business goals and objectives.

Shellpoint Mortgage Servicing Greenville, SC 2015 2021 America’s 5th-largest non-bank mortgage servicer with more than 1.7 million homeowners nationwide. Due Diligence Coordinator/ Quality Assurance Auditor March 2020 – October 2021 Uue Diligence Coordinator is a critical role to support the compliance and other mortgage servicing departments.

• Auditing foreclosure documents to ensure they are incompliance with investor and government guidelines. TYRENE GIBERT MORTGAGE AND FINANCIAL SERVICES adthby@r.postjobfree.com Page 2

• Monitors and ensures procedures regarding mortgage loans are being met in accordance company guidelines and policies.

• Reviewing due diligence materials to identify potential issues and addressing such issues.

• Met with senior leadership to remediate all compliance issues. Pre-Foreclosure & Bid Specialist II Shellpoint Mortgage Servicing February 2019 – March 2020 Accurately managed and performed timely and cost-effective foreclosure proceedings, created foreclosure letters, researched questions and irregularities.

• Requested and reviewed all appraisals and BPOs as part of the valuation requirements in preparation for the foreclosure sale, calculating the bid requirements according to the investor requirements. Attorney Network Coordinator Shellpoint Mortgage Servicing Greenville, SC Sept 2015 – Mar 2019 Maintained the Attorney Network share point site to ensure that all required documentation was in place for each firm in the Network and responded to questions from the firms concerning SMS's onboarding processes. Sat in on all interviews.

• Coordinated training sessions for both the Firms' Foreclosure and Bankruptcy departments, including contract review and approval for third-party vendors.

• Updated and maintained attorney firm contact database to include names, phone numbers, and email addresses, ensuring all information was accurate and up to date for group leaders. Assistant Manager of Customer Service Priority One Security Greenville, SC July 2013 – Sept 2015 Promote from customer service representative to assistant manager of customer service.

• Working to retain customers.

• Resolving escalated called from customers.

• Scheduling service for customers.

• Upselling systems and security add ons.

Skill Set

• Leadership

• Management

• Auditing

• HR: Compensation and Benefits

• Customer Relations

• Third party negotiation

• Quality Assurance

• Foreclosure

• Vendor management

• Indeed

• MSP

• Payment Processing

• Compliance Testing

• Written Communication

• Recruiting

• Bookkeeping

• Sales

• Analyzing Data

• Strategic Planning and Execution

• Business Development and Operations Manager

• Strategic Decision Making

• MS Office

• Yardi P260

• DOS

• Black Knight

• Visio

• OnBase

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