PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

TAMMY LEICHTNAM

SHEBOYGAN, WI 53081 920-***-**** adthah@r.postjobfree.com Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Food and Beverage Service

Bar Operations and Logistics

Ability to Lift 30 Pounds

Handling Difficult Customers

Menu Memorization

Document and File

Management

Ease with Computers and

Technology

Database and Client

Management Systems

Confidentiality and Data

Protection

Appointment Coordination

Computers and Technology

Supply Inventory Control

Bill Payment and

Recordkeeping

Data Entry and 10-Key

Record Reconciliation

Financial Recordkeeping

Accurate Payment Posting

Reviewing Account Records

Adjustment Posting

Attention to detail

Microsoft office skills

OCTOBER 2021-JUNE 2022

Bartender JBee's Sliver Dollar Sheboygan, WI

Kept bar presentable and well-stocked to meet customer needs. Performed opening and closing duties, setting up for incoming shift, preparing cash drawers and taking inventory. Kept alcoholic beverages well-stocked and organized to meet expected demands.

Adhered to state laws regarding alcoholic beverage services and customer regulations.

Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. Followed alcohol awareness procedures for preventing excessive guest intoxication.

Set up bar for operation, obtained cash bank and stocked service bar.

SEPTEMBER 2020-MAY 2021

Collections Specialist Americollect Manitowoc, WI Negotiated to collect balance in full.

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Processed payments and applied to customer balances. Counseled debtors on payment options and arranged installment agreements.

Achieved performance goals on consistent basis.

Maintained high volume of calls and met demands of busy and productive group.

Researched accounts and completed due diligence to resolve collection problems.

MAY 2019-JULY 2019

Nurse Scheduling Coordinator Sunny Ridge Rehabilitation Sheboygan, WI

Developed strong working relationships with management and executive team through effective scheduling and

communication skills.

Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift. Developed and implemented scheduling policies.

Maintained daily schedules of all nursing staff, utilizing nursing agencies when necessary.

MARCH 2002-DECEMBER 2017

Bartender What's Up Bar And Grill Sheboygan, WI Kept bar presentable and well-stocked to meet customer needs. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. Followed alcohol awareness procedures for preventing excessive guest intoxication.

Set up bar for operation, obtained cash bank and stocked service bar.

EDUCATION

Kept alcoholic beverages well-stocked and organized to meet expected demands.

Adhered to state laws regarding alcoholic beverage services and customer regulations.

Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Cooked and served food while bartending.

AUGUST 2016-AUGUST 2017

Billing Clerk Estes Express Lines Sheboygan, WI Executed billing tasks and recorded information in company databases.

Monitored outstanding invoices and performed collections duties. Entered in daily manifests into computer system

Entered in between 4-10 truckloads a day

Attention to detail was a must.

MAY 2015-SEPTEMBER 2015

Nurse Scheduling Coordinator Pine Haven Nursing Home Sheboygan Falls, WI

Developed strong working relationships with management and executive team through effective scheduling and

communication skills.

Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift. Maintained daily and monthly schedules

Worked with nursing agencies when necessary to fill in gaps in work schedules.

NOVEMBER 2013-AUGUST 2014

Administrative Assistant AP/AR Zimbal Minkery Sheboygan Falls, WI Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management.

Scheduled office meetings and client appointments for staff teams.

Sorted and distributed office mail and recorded incoming shipments for corporate records.

Processed accounts payable and receivable.

MAY 2012

Associate of Applied Science: Criminal Justice

Lakeshore Technical College, Cleveland, WI

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