Antwan T. Manuel
Objective: 10+ years in customer service, dedicated to developing customer satisfaction
* *****, **** - *******, GA- Driver09/2017-09/2021
Strong driving record, navigation, customer service, basic maintenance knowledge, physical fitness and strength, efficiency, and time-management, problem-solving, detail-oriented.
2 years Sears - Morrow, GA – Sales Manager 08/2011-09/2013
Reaching the Sales and Profit goals in the Store by setting a plan to deliver the Best Customer Experience. Regularly analyzed and followed up on the Sales & Profit KPIs and take actions accordingly to maximize results. Collaborated with the District Team, and set the hours plan in line with the sales budget. Collaborated with the Store Management Team and ensured that scheduling maximizes conversion within the frame of the hour's plan. Collaborated with the District and Store team to prioritize actions that have a clear impact on selling. Gave feedback to the District Team regarding the store allocations to secure a good garment level to support the selling. Ensured that the store execution continually meets Sears standards and followed up using the customer experience tool, Etc.
2 Shoe Show - College Park, GA – Night Lead
Responsible for providing leadership and direction around store merchandising, ensuring merchandise is available for sale in proper quantities throughout the store, delivering a positive service experience to the team and customers, overseeing, and directing the work of the night department team members. Acts as a key holder for the store and close at night.06/2016-09/2018
5 years Rainbow - Atlanta, GA – Sales Associate 08/2016-03/2021
Handled multi-tasks, always maintained friendly and positive attitude, organized and prioritized work with team and maintained punctuality.
Labor Staffing 13monthsu at this job I was I had to present excellent outstanding customer service skills you had to show that you were capable of multitasking housekeeping. 07/2021 -08/2022
I have experience in computer literacy 2years Office applications far as outlook, excel, word and power point I am a well organized, great attitude, passionate with customer service and a vision war that willing to bring everything I got, and whatever it takes to provide the services that their employer needs
Westlake Highschool – Graduated 2009
Enrolled in Empire Beauty School (starting in the Spring)