Assistant Manager Customer Service

Sales Experience Professional / Aviation Operations Manager

A self-starter with experience in Problem solving, Organization skills, Analytical Background, Microsoft Office software, Quality Assurance, Data Input, Team Building / Leadership and accustomed to a demanding fast pace operations tempo. Dynamic sales professional with experience boosting organizational profitability and performance through high-impact sales. Client-centric approach with inside and outside sales expertise. Notable success building rapport, analyzing & listening to client needs, and overcoming challenging obstacles. Consistently exceed challenging objectives. Willing to relocate.

Professional Experience

PARK PLACE LEXUS -

sales experience manager – Plano Texas

MAy 2016 – Nov 2017

Served as the Sales Experience Manager

•Accountable for departmental performance and manufacture standards, including but not limited to; safety equipment activation, technology usage requirements, “Customer Service Index”, “Gross Average”, “Finance & Lease” and vehicles sold

•Handled customer queries; analyzed precise ongoing market analysis and valuation of competitors while enhancing the overall client experience

•Streamlined car deliveries by enhancing the one touch experience with clients, CSI rated 100% 7 months in a row

•Worked in partnership with the F&I Team and accounting team to resolve any outstanding contracts or incomplete purchasing agreements

•Continued training in F&I from senior management, averaged $2,795 per contract, awarded Top F&I producer out of 25 sales professionals four months in a row

•Facilitated and advised clients on payment schedules, financial products and different insurance policies, client retention maintained 96% through client satisfaction

Lee Nissan -

New and pre-owned certified sales professional – Fort Walton Beach, Florida

Sep 2014 – APR 2016

Professional Experience

Served as a Certified Sales Professional for New and & Pre-Owned vehicles

•Leveraged negotiation skills to improve gross monthly sales and increase closing ratio on a daily basis

•Delivered gross profit average of $56K after averaging 18+ cars a month, exceeded managers expectations on a monthly basis

•Consistently held position as one of the dealerships top ranked sales professional and go-to guys; awarded sales professional of the month 5 times

•Managing clients through the whole car buying experience and after the sale dealing with problems that arise with their vehicle

•Streamlined car deliveries for Clients that purchased new or pre-owned vehicles; average client time at dealership 1 1/2 hours

•Provided clients with knowledge and history of Nissan, Maintained full knowledge of major competitors products to answer any questions while handling objections or comparison

United States Air Force -

Aviation resource manager / Assistant Manager of Airfield Operations – Fort Walton Beach, Florida

Sep 2013 –aug 2014

Served as the Aviation Manager/ Assistant Manager of Airfield Operations

•Manage four employees in the implementation of airfield safety procedures to ensure a safe operating environment daily for personnel and aircraft operation for multiple Airframes

•Evaluated and improved continuity in Current Operations/ Flight Operations by revamping daily procedures/ checklist

•Scheduled/De-conflicted daily Air-Space & Eglin Range issues with multiple agencies for safety of flight around Northwest Florida

•Analyzed/ reconciled data and produced reports/ metrics for higher level management to assist with decisions to be made daily/monthly regarding Mission ready status to meet monthly deadlines for training requirements and shift priorities appropriately in a fast-paced, dynamic work environment for three different airframes

•Liaison for AC-130, U-28, MC-130 Weapons School Aircrew Training, Standard and Evaluation office. Maintained 45 Aircrew folders & 12 Student folders for flight training

•Facilitated daily flight planning, scheduling of local/transient aircraft flight and ground support via inputs and a working knowledge of Center Scheduling Enterprise (CSE), Excalibur (PEX) and Aviation Resource Management System (ARMS) software

United States Air Force -

Assistant Aviation Resource Manager, Hurlburt Field, FL

May 2011 – Sep 2013

Served as the Assistant Manager in charge of three subordinates

•Liaison for CV-22B Aircrew Training, Standard and Evaluation, tracked 65 Aircrew members training

•Maintained/Managed air-to-ground and point-to-point radio contact with Aircraft Commanders

•Accurately reconciled data and produced reports/ metrics for higher level management in aiding with decisions towards pilot monthly/ yearly Mission ready status

•Analyzed, audited, and updated the yearly flying hour program for CV-22B, worth $90 million with 5.9K Hours and 2,650 Flights flown

•Maintain flight records, validate aircrew members have met safety and physical requirements prior to flying

•Produced, procured, and provided information on the safe operation of all flights, such as flight planning, publications, operations publications, charts/maps, and weather information, NOTAMS

•Managed and supervise three employees that monitor the safe arrival, parking, refueling, loading, and departure of CV-22 flights

•Facilitated flight planning, scheduling of local/transient aircraft flight and ground support via inputs and a working knowledge of Center Scheduling Enterprise (CSE), Excalibur (PEX) and Aviation Resource Management System (ARMS) software

•Sustained meticulously aviation files for aircrew; 100% compliant with inspectors; Awarded Air Force Commendation Medal for superior performance of duties during inspection

United States Air Force -

Assistant Aviation Resource Manager, RAF Lakenheath, United Kingdom

May 2006–May 2011

Assisted in leading an office of 5 employees who maintained/ tracked 85 F-15E Aircrew members training and hours

Relayed departure, arrival, delay, aircraft, airfield status, and other pertinent information to up-line controlling agencies

Performed/supervised airfield management activities, including mobile airfield management functions via NOTAMS

Coordinated with agencies such as air traffic control, civil engineers, maintenance personnel and command posts to ensure support of airfield management activities during flying hour window

Managed and tracked $250 Million dollar flying hour program for F-15E Strike Eagles with 16.9K Hours and 4,857 flights flown

Processed 1,855 Flight Plans; engineered low-level flight/clearances with de-confliction in United Kingdom Airspace

Evaluated subordinate leaders in the daily performance of their duties

Tracked mission readiness for 85 crew members for deployment contingencies

Participated in shift turnover briefing, providing updates and a review of the current days operation/flights, including notifications still pending, possible irregular operations in progress, and a review of the daily flight schedule validation; reviewed shift checklist to ensure all duties and responsibilities are complete; signs off and turns over to next shift during briefing

Education, Training, Certificates

M.B.A Finance; Embry-Riddle Aeronautical University – Currently Pursuing

B.S Technical Management; Embry-Riddle Aeronautical University – May 2017

A.S. Industrial Management; Northwest Florida State College, 2014

A.A. Aviation Management; Community College of the Air Force, 2014

Airman Leadership School; Feltwell, UK, 2010

Six-week leadership development course designed to train and educate company leaders in the high standards of professional expertise, skills, and leadership necessary for duty in the operating forces

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