Customer Service Beverage Manager
Resume:
Kimberly Palmer
Portland, OR *****
**********@*****.***
Insightful Employee with experience directing and improving operations through effective motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of operations. Talented leader with analytical approach to business planning and day-to- day problem-solving. Effective communication skills with customers and staff. Able to adapt to most situations. Keen sense of awareness of what is needed to get the job done. Authorized to work in the US for any employer
Work Experience
Lead Assistant Manager
Tanaka - Portland, OR
May 2022 to Present
Training, overseeing floor to make sure all areas are stocked and clean at all times, direct employees to make sure all customers are greeted in a timely manner, customer relations, employee relations, safety manager, works closely with General Manager to make changes to better serve our customers. Work all areas as need from Barista to dishes!
Manager
The Daily Feast - Portland, OR
August 2019 to July 2022
Manage daily operations through customer interaction. Controlled costs and optimized spending via restructuring of budgets for labor, inventory purchasing and technology upgrades.
Hired, trained and mentored staff to maximize effectiveness. Maintained team efficiency by strategically delegating daily activities, monitoring rewarding positive contributions.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Recorded inventory sales into organization's weekly income report. Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement. Marketing strategies for increased sales. Reconciled daily sales transactions to balance and log day-to-day revenue. Daily deposits. Developed and maintained relationships with customers and suppliers. General Manager
Cafe Nell - Portland, OR
December 2021 to May 2022
All aspects of management- budgeting, scheduling, inventory, food costs, menus, hiring, firing, training, performance reviews, ordering, worked all areas as needed. Food and Beverage Manager
The Porter Hotel - Portland, OR
July 2021 to November 2021
• I helped reopen the hotel as Food and Beverage manager. There are 3 restaurant venues. Only 1 opened at this time. After 3 months it was decided the other venues would not open and the one that was would only be grab n go. No need for a Food and Beverage manager at this time. 70% of staff was released due to not enough business. It was hard work, long hours but I loved it. General Manager
Portland Exchange Restaurant - Portland, OR
March 2017 to July 2019
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Received superior customer service satisfaction scores. Directed teams to deliver exceptional client experiences. Created, managed and executed business plan and communicated company vision and objectives. Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Pastry Chef
Commissary Cafe - Portland, OR
April 2015 to July 2017
Pastry Chef De Partie
Southland Kitchen - Portland, OR
June 2014 to July 2017
Administrator
St. John's Health Center - Portland, OR
March 2009 to July 2015
Education
Associate in Business Administration
University of Great Falls - Great Falls, MT
Skills
• Customer service
• Business administration
• Operational improvement
• Budgeting
• Supervision
• Financial Management
• Organization
• Operations management
• Business operations
• Sales and Marketing
• Communications
• Strategic Planning
• Logistics
• Purchasing
• Restaurant Management
• Profit & Loss
• Process Improvement
• Pricing
• Quality Assurance
• Forecasting
• Financial Report Writing
Certifications and Licenses
ServSafe
OLCC
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