Member Team Customer Service

John ‘Mark’ Jones

Dallas, Texas ***** 972-***-**** ***********@*****.***

P.I.C. / Certified Pharmacy Immunizer / Staff and Floater Pharmacist

Pharmacy Manager with 20+ years’ experience leading and directing all facets of pharmacy operations and support for high-profile and high-volume retail pharmacies. Effective communicator, adept at leading and launching workflow metrics, staffing metrics and staff development, as well as overseeing quality prescription dispensing for several hundred prescription medications per day. Skillfully combine clinical skills with strong business acumen to supervise and mentor a team of pharmacy technicians and support staff to maximize team-work and organizational efficiency. Instrumental in streamlining pharmacy operations, by introducing process improvements, increasing profits, reducing costs, and enhancing patient satisfaction.

AREAS OF EXPERTISE

Certified Immunizer

Certified CPR/AED/BLS

Human Trafficking Prevention

PMP

Management by Metrics

Staff Training & Mentoring

DEA/DPS/TSBP Compliance

Personnel Management

Workflow Management

Pharmacy Remodels

Patient Education & Safety

Cross-cultural Communication

New Pharmacy Start-Ups

Patient MTM programs

Pharmacy Workflow Dynamics

PROFESSIONAL EXPERIENCE

STAFF PHARMACIST FLOATER IMMUNIZER CVS HEALTH 2020 - 2022

Hired as a full-time staff pharmacist floater in March, 2020, in District 61-1 West Texas. Within hours of my deployment to begin my field training in Amarillo, Texas, my loving and always supportive wife refused to move 410 miles from Dallas, Texas especially during the Covid-19 pandemic.

Supportively, until a similar Staff Pharmacist Floater position became available in the Dallas/Fort Worth market area, the CVS Talent Acquisition Management Team offered me the opportunity, which I accepted, to join the standby Covid-19 Emergency Response Team to temporarily cover open shifts in the New Orleans, LA area due to pharmacists being stricken ill within this Covid-19 hot spot.

Assigned as a full-time CVS pharmacist immunizer on December 15, 2020 to administer Covid19 vaccines to the most vulnerable population in nursing homes and extended care facilities but tested positive as having Covid-19; became ill and subjected to extended quarantine as a result.

Completed 49 ACPE approved CPE hours. Becoming a Certified Pharmacy-Based Immunizer; Advocate for Human Trafficking Prevention; Training in CPR and PMP management.

WORK SABATICAL COMMUNITY VOLUNTEER 2014 - 2019

Deliver and donate clothing, hygiene products, and food items to local homeless shelters to support the physical and emotional needs of persons living in homeless shelters.

Participate in Pharmacy Continuing Education training, Certifications, educational, and professional development activities as required by the Texas State Board of Pharmacy.

After nearly twenty years of working six to seven days per week for eight up to twelve hours per day to finance the professional education of our four wonderful children, I decided to take a work break.

STAFF PHARMACIST FLOATER WALMART 2007 - 2014

Served as floating Staff Pharmacist overseeing and managing pharmacy teams filling several thousand prescriptions per week across multiple stores in Texas experiencing staffing shortages. Traveled throughout the State of Texas to implement and launch process improvements that enhanced the quality of dispensing orders for various medications and supplies according to prescriptions for Walmart pharmacies across Texas.

Recognized for high performance by continuously being requested by name to cover open pharmacist shifts at a total of 91 separate Walmart Supercenters and Walmart Neighborhood Market stores.

Accurately and efficiently oversaw procedures for the processing, dispensing, and compounding of orders for various medications and supplies according to prescriptions, ensuring that all medications exceed highest quality standards, preparation, and dispensing of the final dosage.

Effectively communicated with patients, physicians, and healthcare teams relative to drug-related issues including order clarifications, dosages, drug interactions, and therapeutic duplication.

Cultivated and maintain working relationships with staff and customers to deliver customer-centric consultations by communicating appropriate recommendations concerning medication dosages, potential side effects of both prescription medications and OTC products.

Supervised and coached a team of pharmacy technicians and support staff related to preparation, labeling and delivery of various medications according to prescriptions, achieving increased accuracy and efficiency throughout the pharmacy.

Develop continuous workflow and quality improvement programs and deliver training and implementation of MTM programs, achieving optimal customer service and optimal methods of prescription administration.

Monitor all drug compliance policies and verified all prescription orders as required by all regulatory agencies including the Texas State Board of Pharmacy, DEA, and DPS.

PHARMACY MANAGER (P.I.C.) CVS/pharmacy 2003 - 2006

Held full leadership and direction of the daily activities of the pharmacy including supervising and coaching an 8 to 10-member team of pharmacy technicians and support staff in the efficient and accurate processing of prescription orders. Leveraged strong business acumen to manage all facets of the pharmacy including inventory, staffing metrics, workflow dynamics, profitability, regulatory compliance, and productivity.

Contributed to the growth and profitability of the pharmacy by effectively introducing new workflow process procedures, resulting in error reductions while increasing efficiency and productivity; achieved increased pharmacy gross profits and net profit margins.

Skillfully oversaw human resource activities including hiring, training, staff development, and performance evaluations for all pharmacy staff, interns, and staff pharmacist, which achieved service delivery enhancements and increased the delivery of exceptional customer service.

Collaborated and advised physicians, nurses, and multidisciplinary care providers regarding patient medications, drug interactions, and side effects; delivered recommendations that enhanced patient drug therapies and delivered optimal patient well-being.

Conducted Drug Utilization Review and Quality Assurance audits, resulting in accuracy and compliance of prescription orders according to Texas State Board of Pharmacy regulations.

Assessed and evaluated all staff according to key performance measures, delivered leadership and development training, and effectively communicated performance feedback, achieving improved pharmacy operations across all key areas.

Supervised and monitored all regulatory compliance procedures for controlled substances dispensing and record keeping.

Delivered comprehensive patient counseling that educated patients regarding medication compliance, medication administrations, expected outcomes, potential adverse effects, and drug interactions.

Additional Experience

PHARMACY MANAGER (P.I.C.) WALGREENS 1998 - 2003

EDUCATION & CERTIFICATES

University of Texas College of Pharmacy, Austin, Texas

Registered Pharmacist Texas State Board of Pharmacy License 21113

APhA Certified Pharmacy-Based Immunization Delivery

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