Service Representative Customer
Resume:
Jenifer Nosack
Great dependable Team player
West Valley City, UT 84119
*********@*****.***
I have great customer service skills, dependable worker Take on new projects to learn more
Excel in a career in this field
Authorized to work in the US for any employer
Work Experience
Dispatcher
Action Plumbing Heating Air and Electric - Salt Lake City, UT September 2019 to Present
Dispatch technicians to jobs
Plan start of day after hours entering calls and dispatch Customer Service Representative
Tall Tree Administrators - Draper, UT
July 2020 to September 2021
• Answered phone and assisted Members with changes
• Maintained up-to-date knowledge of customer accounts
• Up to date on all trainings
• Took incoming calls for traditional insurance and health share members Fast Food Manager
McDonald's - Farmington, UT
September 2017 to July 2019
• Managed the front of the house Shift Managers and Crew Members
• Did weekly ordering for the store
• In charge of Customer satisfaction surveys
• Did weekly crew schedules every week
Lead Customer Service Representative
UPS - West Valley City, UT
September 2002 to September 2017
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Maintained up-to-date knowledge of customer accounts
• Operated the live chat
• Wrote call center scripts
• Took Escalated phone calls from Customer and Internal Clients Education
Bachelor's Degree in Business
Provo College_American Fork - Provo, UT
December 2000 to June 2007
Skills
• Cashier, excel,PowerPoint (10+ years)
• Inventory Management (4 years)
• Team Building (4 years)
• Word (10+ years)
• Microsoft Word (10+ years)
• CRM software (2 years)
• Customer service (10+ years)
• Live chat (8 years)
• Typing (10+ years)
• Management (5 years)
• Technical Support (2 years)
• Conflict management (4 years)
• SharePoint (1 year)
• Account Management (5 years)
• Troubleshooting
• Supply chain (3 years)
• Supply chain and logistics (4 years)
• Warehouse experience
• Forklift
• RF scanner
• Supply chain analytics (3 years)
• Supply Chain & Logistics (4 years)
• Order fulfillment
• Dispatching
• Computer skills
• Construction
• Office manager experience
Certifications and Licenses
Food Handler Certification
Contact this candidate