Jenifer Nosack

Great dependable Team player

West Valley City, UT 84119

adth96@r.postjobfree.com

+1-801-***-****

I have great customer service skills, dependable worker Take on new projects to learn more

Excel in a career in this field

Authorized to work in the US for any employer

Work Experience

Dispatcher

Action Plumbing Heating Air and Electric - Salt Lake City, UT September 2019 to Present

Dispatch technicians to jobs

Plan start of day after hours entering calls and dispatch Customer Service Representative

Tall Tree Administrators - Draper, UT

July 2020 to September 2021

• Answered phone and assisted Members with changes

• Maintained up-to-date knowledge of customer accounts

• Up to date on all trainings

• Took incoming calls for traditional insurance and health share members Fast Food Manager

McDonald's - Farmington, UT

September 2017 to July 2019

• Managed the front of the house Shift Managers and Crew Members

• Did weekly ordering for the store

• In charge of Customer satisfaction surveys

• Did weekly crew schedules every week

Lead Customer Service Representative

UPS - West Valley City, UT

September 2002 to September 2017

• Provided assistance to clients

• Answered phone and assisted customers with changes

• Maintained up-to-date knowledge of customer accounts

• Operated the live chat

• Wrote call center scripts

• Took Escalated phone calls from Customer and Internal Clients Education

Bachelor's Degree in Business

Provo College_American Fork - Provo, UT

December 2000 to June 2007

Skills

• Cashier, excel,PowerPoint (10+ years)

• Inventory Management (4 years)

• Team Building (4 years)

• Word (10+ years)

• Microsoft Word (10+ years)

• CRM software (2 years)

• Customer service (10+ years)

• Live chat (8 years)

• Typing (10+ years)

• Management (5 years)

• Technical Support (2 years)

• Conflict management (4 years)

• SharePoint (1 year)

• Account Management (5 years)

• Troubleshooting

• Supply chain (3 years)

• Supply chain and logistics (4 years)

• Warehouse experience

• Forklift

• RF scanner

• Supply chain analytics (3 years)

• Supply Chain & Logistics (4 years)

• Order fulfillment

• Dispatching

• Computer skills

• Construction

• Office manager experience

Certifications and Licenses

Food Handler Certification

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