Customer Service Data Entry

Malinda McRae McCallum

**** ***** **** *******, ** 28383 Phone: 910-***-**** cell *********@*****.***

MANAGEMENT TEAM LEADERSHIP

Summary

Successful, goal-oriented professional with a strong background in, customer service, management, and interpersonal skills, regarded as loyal, highly motivated and committed team player/leader. Driven, hardworking competitor that is willing to go above and beyond what is expected. Effectively handle document formatting, proofreading, and general administrative duties. Ability to assist with analyzing and customer accounts. I combine my leadership skills, present contacts, and the ability to apply technology to organizations that understand the need for progressive, innovative solutions and services.

Conduent WFM May 2019- October 2020

Customer Service Specialist

Assist customer with their product like iPhone and Mac book and iMac any Apple product.

Setting the product up and troubleshooting the product for problem.

Making sure all Apple products are running correct and set up correct.

Answering product and service question and suggesting information about other products and service.

Process orders and prepare correspondence and fulfill customer needs to ensure customer satisfaction.

Employment History

TeleTech Work From Home (Seasonal)

Customer Support Specialist October 2016- January 2018

• Assist customer with product support and purchase orders

• Troubleshooting

• Payment processing, customer service

Time Warner Cable

CSR II Front Counter Lumberton, NC May 2002-September 2015

•Assisted customers in the selection and purchase of products and services.

•Attempted to retain customers seeking to disconnect or downgrade services through examining the needs of the customers as they pertain to TWC products/services.

•Effectively processed customer bill payments.

•Achieve all sales and retention quotas set for the department by following the established departmental policies and procedures.

•Accurately enter data into billing system

•Provided a shopping experience catered to each and every customer while recommending solutions based on customers’ specific needs.

Time Warner Cable

Customer Contact Center Fayetteville, NC February 1996-May 2002

•Assisted customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled product

•Assisted with sales calls, troubleshooting of equipment, payment arrangements.

• Monitored moderate to complex account activity requiring research of multiple transaction channels.

•Performed general account handling functions

By helping customer understand the products and answering questions about their reservation, they are sometimes seen as having a role in sales.

Education

Phoenix University October 2012- July 2014

(AS) Business Administration/Human Resources

(BS) Business Administration /Human Resources July 2014- In Progress

East Orange High Graduated

Diploma East Orange, NJ

Professional Skills

Customer Service, Outlook, Clerical (fax, copier, scanner, etc.), Billing, Data Entry, Microsoft Office, Sales, Sales Support, Order Entry,

Certifications

Home Intelligent Alarm Certification

Reference available upon request

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