Customer Service General Manager

Michael D. Harris

Address :**** ****** **,

Klamath falls Oregon 97603

Phone#:386-***-****

CAREER OBJECTIVE:

Seeking a new and challenging opportunity, one which will make the best use of my experience.

SKILLS:

Good written and verbal communication skills.

Detail oriented and able to proficiently multitask.

Self-Motivated

Works well alone or as part of a team.

Great decision-making & problem-solving skills.

Ability to lead efficiently and train patiently

Time Management Skills

Proficient in shipping/receiving and its’ regulations.

Vast knowledge of different Management Skills and how to implement them.

Excellent interpersonal relationships with clients and staff.

Proficient with dictation and composing scripted statements.

Ability to receive and project constructive criticism.

Extensive knowledge of various types of peoples and their personalities.

Safety Conscientious as it pertains to confidential employer based information.

Confident in Troubleshooting

EDUCATION: Mazama High School Graduate.

Bachelor’s in Psychology University Of Oregon

PROFESSIOANL EXPERIENCE:

Popeyes: General Manager

SAILORMEN INC - East Palatka, FL

February 2022 to August 9th.

I facilitate the overall operations for the store. #188. While in Sailor men Inc. I have the fastest S.O.S. in

the company. I also have attained to #1 store ranking on our quarterly OPS report.

Popeyes:District Manager

Florida P.O.P.

January 2021 to January 2022

Oversaw multiple store units. 5 in total. In and around the Tampa Bay area. Was responsible for daily

paperwork and email. Also was responsible for weekly conference calls relating to overall performance

of said restaurants. From P&L to overall metrics of restaurants.

Popeyes: General Manager

Panama City, FL

August 2015 to March 2018

Consistently provided friendly guest service and heartfelt hospitality.

Promptly and empathetically handled guest concerns and complaints.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Sonic Drive inn: General Manager

- Jacksonville, FL

October 2009 to November 2014

Strictly followed all cash, security, inventory and labor policies and procedures.

Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking

lot, dumpster and sidewalk.

Reported to all shifts wearing a neat, clean and unwrinkled uniform.

Performed all position responsibilities accurately and in a timely manner.

Communicated openly and honestly with the management team during each shift to ensure it ran

smoothly.

Trained, coached and mentored staff to ensure smooth adoption of new program.

Krystal: General Manager

- Jacksonville, FL

April 2007 to August 2009

Increased profits by 25% by spearheading programs to add sales such as coupons and offering discounts

for catering order.

Prepared program operating budgets, budget reports and other financial performance reports.

Greeted customers and provided excellent customer service.

Maintained high standards of customer service during high-volume, fast-paced operations.

Cross-trained and coordinated scheduling.

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