JULIA A. ROSS

**** ****** ***, ****** **** MO ***28 678-***-**** (Cell) E-Mail: adth5z@r.postjobfree.com PROFESSIONAL SUMMARY:

Skilled and innovative administrative professional with more than 25 years of progressive experience in the Administration field, initiative-taking leader with refined business acumen, and exceptional people skills. Quick study with the capability to easily grasp and apply innovative ideas, concepts, methods, and technologies. The skill to interact diplomatically and tactfully with professionals and non-professionals. Accustomed to managing sensitive, confidential records and protection of patient/employee personal information. Attributes demonstrated inflexible and versatile situations–able to maintain a sense of humor under pressure in-house or off-site of various organizational cultures. SKILLS & ABILITIES:

• Supervised and managed a team of thirteen personnel and developed a high-performance team. Increase productivity by 50% and established the first direct in-house training program that established standard operating procedures. Also, motivated, coached and contributed to assisting three personnel in obtaining promotions. (U.S. Census Bureau, Kansas City KS)

• Managed administrative tasks for the CEO/President and two Directors; maintained calendars, travel arrangements, coordination of all meetings, recorded and transcribed Board Meetings for two Directors and the CEO. Revised, streamlined, and developed additional “user friendly” records management system. Implemented internal administration controls for documentation to included confidential and sensitive correspondences. Provide additional administrative support to three business development officers. (Economic Development Corporation of Kansas City, MO)

• Envisioned the concept and convened a self-directed team that oversaw and delivered vital basic office administrative training. Compared procedures, analyzed problems in the functional areas, and produced the first-ever standard departmental set of office administrative “rules of engagement,” implemented throughout the Air Reserve Personnel Center (United States Air Force, Denver CO)

• Coordinated rapid response teams and integrated special programs and missions. Instituted a new administrative data and communication tracking maintenance program, which reduced error ratios in critical areas of documentation procedures by 25%. Increased administrative support productivity by 50% for the Air Reserve Personnel Center, with fewer people and less money. Streamlined unnecessary layering identified by position management and process reviews. Administered and managed lodging arrangements for over 2800 reserve and active personnel annually arriving and exit the United States European Command. (United States Air Force – European Command) WORK EXPERIENCE:

2021 -2022 Veterans Administration Medical Center

4801 E. Linwood Blvd, Kansas City MO 64128

Medical Support Assistant Mon -Fri, 8 a.m. – 4:30 p.m. (40 hours) 2020 -2021 Veterans Administration Medical Center

4801 E. Linwood Blvd, Kansas City MO 64128

Program Support Assistant Mon -Fri, 7:00 a.m. – 3:30 p.m. (40 hours) Julia A. Ross, Page 2

2017 -2019 Veterans Administration Medical Center

4801 E. Linwood Blvd, Kansas City MO 64128

Medical Support Assistant (MSA) (2018 – 2019) Mon-Fri, 4pm-12am (40 hours) 6760 Clairmont Ave

Atlanta GA 30030

Program Support Assistant (PSA) (2016-2017) Monday-Thursday 6am-6pm (40 hours) 2009 – 2018 Old Towne Office Suites

255 Racetrack Road

McDonough GA 30253

Front Desk Receptionist (Part-Time) (2009-2012) Mon-Fri (32 hours) Cobb Disability Consultant (Specialty Social Security) 255 Racetrack Road

McDonough GA 30253

Administrative Assistant (Part-time) (2009-2018) Mon-Wed-Fri (32 hours) 2007 - 2008 Department of Commerce, U.S. Census Bureau-Kansas City Regional Office 1211 N. 8th

Kansas City KS 66109

Administrative Officer (Term Position) Mon-Fri (50 hours) 2005 – 2009 WATCM Group Home

4325 Forest Ave

Kansas City, MO 64110

Office Manager/Grant Writer Mon-Sat (60 hours)

2004 – 2006 Department of Veterans Affairs, VA Medical Center 4801 E. Linwood Blvd

Kansas City, MO 64128 Mon-Fri (40 hours)

Patient Services Assistant (09/05 – 09/06) Work Study (6/04-09/05) 2003 – 2004 Economic Development Corporation of Kansas City, MO 10 Petticoat Lane, Suite 250

Kansas City, MO 64105

Executive Assistant Mon-Fri (40 hours)

2002-2003 City of Del Rio

25 Broadway Street

Del Rio, TX 78840

Executive Secretary 06/02 -5/03 Mon-Fri (40 hours) 1981- 2002 United States Air Force and Air Force Reserve, (Retiring: 1 July 2002) Chief, Personnel Programs, Laughlin AFB TX

EDUCATION

• North Central University, San Diego CA, MBA, emphasis in Human Resource – Current

• Park University, Parkville MO; Bachelor of Arts, Business Administration, April 2005

• Associate of Arts, Personnel, and Information. Management Community College of the Air Force, Maxwell AFB AL, 1996