Patricia Dumont Akers

Cleveland, OH *****

adth5w@r.postjobfree.com

+1-216-***-****

Seeking a full time position within a growing company, where there is room for advancement and will afford me the opportunity to utilize my skills.

Work Experience

Cashier/Customer Service

CONTINENTAL SERVICES - Independence, OH

August 2021 to Present

assistance and advice to customers. attending to a customer’s needs, answering questions, displaying professionalism and helping them buy or understand the company’s products or services. Good customer service leads to happy clients and customers, which positively affects a company’s growth Cashier/Barista

Aramark - Parma, OH

February 2019 to March 2020

1. Welcoming customers, answering their questions, helping them locate items. Accepting payments, ensuring prices and quantities are accurate and providing receipts. I Inventory stock weekly and place orders to various distributors for delivery

Assistant Banquet Manager

Renaissance Cleveland Hotel - Cleveland, OH

1979 to 2019

I oversaw all the logistical and staffing arrangements for thousands of functions and meetings per year. Invoiced and billed all banquet event orders on a bi weekly basis. Collaborated closely with various departments including sales, the kitchen and service staff. Met all labor goals set for the dept. through proper scheduling. Hired and supervised 60 employees. Maintained payroll for entire department and controlled all inbound and outbound expenses paying close attention to set budgets. I reported to weekly meetings with all departments to go over daily hotel operations. Receptionist

ManorCare Health Services - North Olmsted, OH

September 2004 to September 2011

Meet and greet patients and their family members. Handled all incoming calls into facility and routed them to the proper unit/desk. Prepared medical transcription for new patients and did follow up for discharged patients. I handled general administrative duties and errands. Education

High school diploma

MidPark High School - Middleburg, OH

1972 to 1976

Skills

• Over 35+ years of customer service skills with 25 years in a corporate setting. I have gained a highly developed sense of organization and attention to detail. Proficient on multiple software platforms including various proprietary systems, Microsoft Office, Outlook, Excel and PowerPoint.

• Banquet Experience

• Cash Handling

• Serving Experience

• Supervising Experience

• Catering

• Barista Experience

• Coffee Experience

• Transcription

• Food Service

• Bartending

• Office Management

• Food Preparation

• Customer service (10+ years)