Operations Manager Dock Worker

Senior Operations Manager

* Qualifications Profile

Methodical, goal-oriented, and success-driven professional, equipped with extensive background in facility, production, finance and distribution operations management in the logistics and supply chain domains. Adept at optimizing launch processes and developing strategic operational plans to provide organizational needs and boost overall efficiency. Expert at reducing cost and delivery time, while increasing profitability and streamlining production procedures. Well-versed in managing small to large workgroups of employees, as well as establishing metrics for corporate-level performance reporting. Recognized for effective leadership, negotiation, and communication skills with the ability to establish strong partnerships with key stakeholders and all levels of individuals.

* Core Competencies

Product Inventory, Sorting, and Delivery

Monitoring and driving financial initiatives

Inventory Management

Warehousing and Transportation

Customer Service and Relations

Lean Principles

Route and Product Forecasting

Data Analysis and Reporting

Team Building and Leadership

Quality Assurance and Safety Regulations

Time Management

* Relevant Experience

Real Estate Speculator- Rock Branch Investments (April 2021- Present)

Self Employed, State of Georgia

Located, negotiated, purchased, and developed land and houses for rent or sale.

Maintain and monitor finances for profitable business

Amazon • Various Locations (May 2015–April 2021)

Operations Manager acting Senior Operations Manager, CSG1 - Moreland, GA Jun 2020-April 2021

Participated in staffing warehouse with Operation Managers and Area Managers. Interviewed, hired, performance managed, promoted and terminated according to the needs of Amazon and the building.

Operated as skip level manager developing 4 Outbound teams

Worked closely with two other launch site Senior Managers for adoption and standardization of a launch playbook that would assist all three sites and future launches

Reported metrics to Directors on daily calls including quality, safety, and efficiency directions for the building

Completed ORT for site. Communicated operational functionality of the building prior to launch

Directed Operations Managers and Area Managers across all shifts to create standard work and best practices

Lead teams to drive DEA to 99.8% network standard

Drove metrics for safety, quality and performance for the site.

Operations Manager, ATL8 – Lithia Springs, GA Mar 2018–Jun 2020

Handled the creation of a two-year plan for the fulfillment center (FC) to address previous safety, quality, and productivity concerns toward stabilization of manager churn; determination of legacy site with network standard practices and equipment; and enhancement of associate moral in the FC

Cost saving initiatives included: hanging signage, increased productivity, $1 million racking spend with 6-month ROI, decreased PIT maintenance costs, decreased safety incidents, decreased damage items, decreased turnover

Facilitated hiring, development, and management of the ATL8 Team to establish new culture in the site to surpass previous leaderships misses

Operations Manager, BFI7 – Sumner, WA Apr 2017–Mar 2018

In preparation for launch, visited all AMXL sites to study and gain best practices and opportunities that can be implemented or prevented in BFI7 Launch

Ensured high stability of BF17 in metrics among AMXL FCs in terms of finances, safety, quality, and productivity

Assumed accountability in overseeing all outboard operations

Site still leads in all metrics and financials for AMXL sites at Amazon

Operations Manager, BFI1 – Sumner, WA May 2015–Apr 2017

Provided first-rate support with all safety programs and Occupational Safety and Health Administration (OSHA) compliance to drive a safe work environment for all associates and managers

Facilitated training and development of teammates to help them achieve career progression, performance improvement, and recognitions

Utilized Lean tools in identifying and overseeing process improvement initiatives

Communicated and drove productivity goals to Senior Leaders on daily calls.

Cultivated partnership with Connections Team in enabling reporting to become a real-time data point to ensure associate engagement, which resulted in connection scores of 4.5 or above

Steered efforts in spearheading various program launches, thereby leading to network rollouts and optimizing Amazon’s efficiency, including Nike, Hercules, Multis Walls, Sortation, and launch POD injections development

Courier Express • Tifton, Macon, and Savannah, GA

Mid-South Area Manager Sep 2012–Oct 2015

oStabilized struggling market by driving best practices, communicating with Directors, monitoring P&Ls

oIncreased productivity and decreased costs of operation. Market increased profitability by 22% YoY.

Taylor Land Clearing LLC • Adel, GA

Owner / Operator October 2006–May 2015

Assumed accountability in establishing, executing, and managing a profitable land clearing business focused on removing unwanted brush growth, which included operations, maintenance, marketing / sales, bookkeeping, and staff supervision.

Designed and executed successful business model that met and exceeded financial commitments

Sold business based on annual revenue adding to the total profit realized from self-employment

United Parcel Service (UPS) • Tifton, GA

Reload Supervisor / Preload Supervisor (part-time) May 2008–Sep 2012

Mentored and directed daily activities of package handlers and clerks to guarantee efficient completion of their tasks based on standard operating procedure, including loading, and unloading trailers and packages cars safely

Took charge of securing appropriate staffing levels all the times; managing employee’s performance; handling disciplinary issues; reviewing reload operations; and verifying timecards

Completed assignment in quality control to assess load capacity and quality

Provided applicable resolution to various customer issues through tact, diplomacy, professionalism, and communications skills

Developed new hires in adherence to companywide training programs and documented training; new hires under my leadership led shifts on safety, quality and efficiency

Projected freight volume and conducted necessary labor adjustments

Career Highlight:

Successfully increased reload shift/sorting rate from 68 to 31 out of 69 distribution centers

Earlier Position Held:

United Parcel Service (UPS) • Tifton, GA

Reload Supervisor / Preload Supervisor (part-time) May 2008–Sep 2012

Roadway Trucking Company • Lake Park, GA

Dock Worker (Part-time) Dec 1996–Dec 1999

* Other Experience

Colorado Rockies • Denver, CO

Seattle Mariners • Seattle, WA

Atlanta Braves • Atlanta, GA

Professional Baseball Player Jul 1996–Dec 2006

* Education

Bachelor of Science in Business Administration/General Management: 2012

Troy State University • Troy, AL Oct 2009–Dec 2011

Associate degree in Science: 1999

Georgia Military College • Valdosta, GA Oct 1996–Dec 1999

* Awards

Member of the 60-man Roster in the Major League: 2002–2004

AAA All-Star Team: 2003

Community Service Awards 2002–2003

Organizational Player of the Year: 2002

AA Player of the Year: 2002

AA All-Star Team: 2002

* Activities

Volunteer/Coach: Boys and Girls Club of Valdosta, GA Gig Harbor Little League, Gig Harbor, WA Home Plate, Peachtree City, GA MLBPA Events.

Volunteer/Youth Mentor: Boys and Girls Club of Valdosta, GA Cook County Elementary, Cook County, GA New Life Baptist Church, Adel, GA Feeding America, Marietta, GA Peachtree City Little League, Peachtree City, GA.

* Technical Acumen

Windows OS Microsoft Office Suite (Word, Excel, and PowerPoint)

Various Forecasting/Routing Software

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