Service Representative Customer
Resume:
DEANNA S. NORMAN
SERVICE
REPRESENTATIVE
C u s t o m e r S e r v i c e P r o f e s s i o n a l
about
Customer Service Representative me with over five years of experience in sales; receiving and processing orders; resolving issues and troubleshooting technical problems; and customer care. Ability to quickly acquire competency in all products and transactions while readily and positively adapting to change, while maintaining a positive attitude.
contact
**********@*****.***
305 Maple Tree Drive, Apt. 2H
Glen Burnie, MD 21060
E DUCATION S K I L L S C E R T I F I CATIONS
Dr. Henry Wise Jr. High School
Upper Marlboro, MD
Diploma 2016
Attention to Detail
Strong Communication
Proficient in Microsoft Office
Time Management
Teamwork
Problem solving
Prince George’s Community College
Largo, MD 2016
AAS Culinary Arts Management
Howard Community College
Columbia, MD 2018-2020
AAS Culinary Arts Management
Boston, MA
2016
SafeServe Certified:
Food Protection Manager
2016-2021
State of MD Department of Health
Pharmacy Technician
License T25896
thru 2023
Boston University
Experience
CVS Pharmacy / Pharmacy Technician / Glen Burnie, MD
• COVID-19 testing administration
• Count and label prescriptions
• Verify patient insurance information and process claims
• Assist healthcare providers and patients by greeting them over the phone and in person in reference to refilling prescriptions, as well as other concerns, and referring inquiries to pharmacist
• Attend to retail customers
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February 2021–Current
August 2016–Current
Wawa Inc. / Customer Service Associate / Capitol Heights, Beltsville & Glen Burnie, MD
• Maintain customer loyalty by providing fast, friendly and knowledgeable service
• Promoted branding initiatives while maintaining product displays to adhere to corporate standards
• Collected customer feedback to promote satisfaction
• Greeted customers with enthusiasm and offered immediate and friendly service
• Collaborated with managers and other team members to solve difficult or complex customer issues.
Contact this candidate