Customer Service Estate Agent
Resume:
TIFFANNI HORNSBY
Customer Service
Real Estate agent
Commercial Drivers License
Tiffanni29
@yahoo.com
More than 7 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting. A team player, acknowledged as "Total Quality Customer Service Professional."
Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.
Expertise in resolving escalated customer service issues. Secured numerous company achievement awards for delivery of exceptional customer service. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).
Authorized to work in the US for any employer
Pcs Tax Consultants
June 2011 to March 2020
More than 7 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting. Customer Service/Advance Technical Agent
Timewarner Cable - Dallas, TX May
2006 to November 2011
New Connects/Reconnects/Disconnect/Apply Payments
Inbound Sales Agent
EchoStar - Dish Network - Tulsa, OK February 2000
to December 2005
Customer Service/Technical Representative
Customer Service/Advance Technical Agent
New Connects/Reconnects/Disconnect/Apply Payments
Certifications
Certified Real Estate Agent
Commercial Drivers License
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