Rachel Roos

***** * **** ***** **

Maricopa, A-Z 85138

203-***-****

May 2022-Current

Customer Service Agent Liveops/Independent Contractor

*Answer phones for multiple companies. Address customers needs in a friendly, timely and efficient manner making sure everything was done correctly the first time. If the customer had an issue with an order I addressed that. Or if they needed to place an order I helped with that. I also helped with customer service issues, starting or stopping service and emergencies. I dealt with a wide range of topics dealing with a Utility Company.

September 2021- May 2022

Proctor/Independent Contractor

*Administer computer basted tests remotely. Assist test takers with any technical issues that arise. Give results of test that was taken.

November 2018-September 2021

Customer Service Agent Liveops/Independent Contractor

*Answer phones for multiple companies. Address customers needs in a friendly, timely and efficient manner making sure everything was done correctly the first time. If the customer had an issue with an order I addressed that. Or if they needed to place an order I helped with that. I also helped with customer service issues. I dealt with a wide range of topics. I work for a Tax Company, Water Company and Retail during my time.