Data Entry, R.N. triage, call center & customer serv ALL REMOTE WORK

`Linda Y. Caldwell RN, BS

***** ******** **** ******, ***** Holland, Illinois 60473

Home 708-***-**** - Cell 202-***-****

Email: ****************@*****.***

EDUCATION

Daniel Hale Williams University

Chicago, Illinois B.S. Psychology

St Bernard Hospital School of Nursing

Chicago, Illinois

Registered Nurse Diploma

EXPERIENCE

Jackson Park Hospital September 2016 –2020 2020Marc16,2020

Chicago, Illinois

Registered Nurse

Oversight charge Nurse of Psychiatric Unit. Behavioral Health Staff Nurse responsible for patients with mental health disorders; perform initial triage assessments, take vital signs and physical assessments; development and initiation of care plans for patient treatment. Referrals for social work, substance abuse support and various psychiatric diseases, i.e., bi-polar, major depression, schizophrenia, etc. Additional follow up with nursing care and/or outpatient group homes.

Chicago Lake Shore Hospital August 2012 – September 2016

Chicago, Illinois

Registered Nurse

Staff and Charge Nurse for Psychiatric Unit with daily assignments including initial assessment upon admission, triage and patient care planning as related to specific medical conditions for adults and children. Provide individualized patient treatments leading towards progressive discharge. Referrals for social work, substance abuse support and various psychiatric diseases, i.e., bi-polar, major depression, schizophrenia, etc. Additional follow up with nursing care and/or outpatient group homes.

Hargrove Hospital July 2012 –August 2012

Chicago, Illinois

Registered Staff Nurse

Responsible for oversight of patient care, medical staffing and patient care workflow assessments. Participated as a member in a multi-disciplinary team providing care and treatment for geriatric and adolescent patients. Assisted in intake processing for admissions screening, counseling families regarding problems related to resident care; encouraged them to work constructively towards recommended goals established for the patient. Also engaged in one-to-one therapy with physicians and counselors discussing mental and medical heath issues and follow-up care.

Linda Y. Caldwell

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Roseland Hospital July 2011 – July 2012

Chicago, Illinois

Registered Nurse

Employed in the new Adolescent Behavioral Unit, working with children from thirteen (13) to seventeen (17) years of age with emotional, social, psychological and/or behavioral problems providing and maintaining a safe environment. Oversight of care and responsible for: initial triage assessments, evaluation of vitals, noting medical history, carrying out physician orders on patient treatments, administering medications, reviewing labs, providing resident health education and recommending after care referrals, etc. In addition, working in Medical Stabilization with male and female patients with substance abuse issues. Participating in multi-disciplinary teams in formulating patient treatment plans for patients undergoing detoxification due to their substance use.

Norwegian American Hospital October 2009 – June 2011

Chicago, Illinois

Registered Nurse

Employed in the Behavioral Health Department, Detox Addictions, working with male and female patients. Responsible for: initial triage assessments, taking medical histories, physical assessments of previous conditions, evaluation of vitals, monitor patient conditions, administering routine medications and methadone treatments, working with the family guidance department regarding referrals or aftercare program, carrying out physician orders on patient treatments and medications; overseeing medical conditions, reviewing laboratory reports for abnormalities and reporting data to primary care physicians, computer charting and patient teaching and education.

Crestwood Nursing Health Care October 2006 – December 2008

Crestwood, Illinois

Registered Nurse CN II/Supervisory

Oversight of residential nursing home facility. Provision of care for male and female population with various debilitating mental, physical and psycho-social medical issues. Responsibilities include: one-on-one patient care, triage assessments, emergent care, medications, treatments, pharmacy ordering, admissions, assisting physicians, laboratory follow-ups and referrals, patient appointments and resident health education.

Sacred Heart Hospital May 2005 – September 2006

Chicago, Illinois

Registered Nurse

Responsible for medical detox unit with male and female residents. Initiates intake, triage, pre-admission and assessments. Must take resident history and physicals, initial blood work and administer methadone medication for detox. Provides resident health education and continuous monitoring of condition and vital signs. Initiates after care and referral program for detox follow-up. Standard computer charting, medical interactions with physicians, psychologists and social workers.

Cermak Health Services of Cook County July1994 – December 2005

Chicago, Illinois

Clinical Nurse I/Charge Nurse

Linda Y. Caldwell

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Provided medical-surgical nursing care and treatment to inmate population at Cook County Jail. Educated patients about disease prevention and health promotion activities. Performed physical assessment, dressing changes, administered IV antibiotics and oral medications. Strict contraband and narcotic count.

Columbia Michael Reese Health Plan (HMO) 1984 – 1994

Chicago, Illinois

Registered Nurse (Part-time)

Walk-in and telephone triage assessment for all urgent medical problems including medication refills, referrals, appointments for minor surgical procedures, surgery scheduling etc. for pediatric and adult patients. Educated patients about disease prevention and health promotion activities. Performed nursing care and general office duties i.e. data entry of patient information, retrieving lab results and obtaining physician referrals. All clinical problems assessed with written documentation, denoting complaints voiced with detailed description of signs and symptoms, brief medical histories, including prescribed medications and known allergies.

Evaluation of data obtained via nursing diagnostics then informing the patient of nursing intervention. The above work was performed for the following:

Beverly Health Plan Hyde Park Health Plan Lincoln Park Health Plan

South East Health Plan Sykes Lake Shore Health Plan West Rogers Park Health Plan

West Suburban Health Plan

Michael Reese Hospital 1983 - 1994

Chicago, Illinois

Surgical Clinical Nurse II/Outpatient Ambulatory Surgery Supervisor

As operating room circulating nurse, responsibilities included patient safety, proper alignment on the table, proper position/prevention of complications, assisting with anesthesia as needed during intubation, noting monitors during surgical procedures, changes in patient condition, confirmation of medical records, observing functioning and malfunctioning of equipment and in general being alert to any life threatening changes. Knowledge of current CPR techniques in addition to having a full understanding of the operation of the blood cell saver equipment. Assisted various operating surgeons in all specialty areas, e.g. General Surgery, OB/GYNE as Scrub/Circulating nurse with instrument setup duties.

ADDIITIONAL WORK EXPERIENCE INCLUDES:

American Red Cross Northland Terrace Nursing Home

Columbus, Ohio Columbus, Ohio

Disaster Team Nurse House Supervisor Nights and Weekends

Professional Nursing Bureau Registry (PNB) William Dawson Nursing Home

Chicago, Illinois Chicago, Illinois

Part-time Staff Nurse/Charge Nurse House Supervisor Nights/Week-ends

Williams Clinic Chicago, Illinois

Clinical Nursing Supervisor

REFERENCES

Available upon request.

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