Experience Representative Mental Health
Resume:
Joshua Vance
Customer Experience Representative. I excel in de-escalation techniques, and
comprehensive and efficient communication. I possess a positive attitude, and am passionate about learning, and supporting others. 2 Calef St
Saco, ME 04072
*****.******@*****.***
EXPERIENCE
Curated, Fully remote — Ski Expert
2020-2021
I transitioned into a fully remote job, in which I utilize Slack to communicate with my team, escalate issues, and brainstorm best practices. I receive customers looking to buy ski gear, and after building rapport, I can confidently recommend gear that suits their needs. I enhanced their tutorials and Q&A databases.
Sweetser, Saco, ME — Youth and Family Counselor
2015 - 2020
I employed a wealth of de-escalation techniques in my 5 years working across three company locations with Sweetser. I worked closely with client advocates to recognize and leverage client and family strengths. While training coworkers, volunteers, and interns I have built meticulous organizational skills, maintaining client records and documenting daily events in a communication log and EHR. I have experience with a wide range of mental health and behavioural disorders, trauma symptoms, and treatment plan development, and am confident in making appropriate decisions in a crisis. I planned and led a summer activity schedule five days a week. Also, during a period without a full time clinician, I reviewed crisis referrals and collaborated with a team to determine if the milieu and program were a therapeutic match.
St George Municipal School, Tenants Harbor, ME —
Education Technician III
2018 - 2019
I led groups with kindergarten-4th graders running planned and impromptu lessons, maintaining a calm structured atmosphere, and engaging movement and gamification. I assisted with CBT, OT, and speech therapy sessions.
Outward Bound School, Wheeler’s Bay, ME — Logistician 2019
I utilized my problem solving skills to fix and repair sail boats and related gear with no instruction, leading to the success of semester long sailing expeditions. I worked with a diverse population including youth, college students, veterans, and women-only 60yr+ courses.
SKILLS
Communication,
Organization, Time
Management, Problem
solving, Microsoft/Google
SaaS, Triage, De-escalation
Strategies, Documentation,
EHR, Compassion, Supportive
Personal Traits
Conversationalist, Curiosity,
Eagerness to learn,
Adaptiveness, Sense of humor
(dad jokes)
Education
Thomas College
Graduated 2017
Bachelor of Psychology
GPA 3.72
Southern Maine Community
College
Graduated 2015
Associate degree in liberal
studies—focus in psychology.
Thornton Academy
Graduated 2013
High School Diploma
References
Sydney Cooper, character
reference, 410-***-****
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