Joshua Vance

Customer Experience Representative. I excel in de-escalation techniques, and

comprehensive and efficient communication. I possess a positive attitude, and am passionate about learning, and supporting others. 2 Calef St

Saco, ME 04072

207-***-****

adth36@r.postjobfree.com

EXPERIENCE

Curated, Fully remote — Ski Expert

2020-2021

I transitioned into a fully remote job, in which I utilize Slack to communicate with my team, escalate issues, and brainstorm best practices. I receive customers looking to buy ski gear, and after building rapport, I can confidently recommend gear that suits their needs. I enhanced their tutorials and Q&A databases.

Sweetser, Saco, ME — Youth and Family Counselor

2015 - 2020

I employed a wealth of de-escalation techniques in my 5 years working across three company locations with Sweetser. I worked closely with client advocates to recognize and leverage client and family strengths. While training coworkers, volunteers, and interns I have built meticulous organizational skills, maintaining client records and documenting daily events in a communication log and EHR. I have experience with a wide range of mental health and behavioural disorders, trauma symptoms, and treatment plan development, and am confident in making appropriate decisions in a crisis. I planned and led a summer activity schedule five days a week. Also, during a period without a full time clinician, I reviewed crisis referrals and collaborated with a team to determine if the milieu and program were a therapeutic match.

St George Municipal School, Tenants Harbor, ME —

Education Technician III

2018 - 2019

I led groups with kindergarten-4th graders running planned and impromptu lessons, maintaining a calm structured atmosphere, and engaging movement and gamification. I assisted with CBT, OT, and speech therapy sessions.

Outward Bound School, Wheeler’s Bay, ME — Logistician 2019

I utilized my problem solving skills to fix and repair sail boats and related gear with no instruction, leading to the success of semester long sailing expeditions. I worked with a diverse population including youth, college students, veterans, and women-only 60yr+ courses.

SKILLS

Communication,

Organization, Time

Management, Problem

solving, Microsoft/Google

SaaS, Triage, De-escalation

Strategies, Documentation,

EHR, Compassion, Supportive

Personal Traits

Conversationalist, Curiosity,

Eagerness to learn,

Adaptiveness, Sense of humor

(dad jokes)

Education

Thomas College

Graduated 2017

Bachelor of Psychology

GPA 3.72

Southern Maine Community

College

Graduated 2015

Associate degree in liberal

studies—focus in psychology.

Thornton Academy

Graduated 2013

High School Diploma

References

Sydney Cooper, character

reference, 410-***-****

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