Csr Access Specialist

JOANNE MILLER

Evergreen Park · 708-***-****

**********@*****.***

EXPERIENCE

OCTOBER 2019 – PRESENT

DIRECTOR OF BUSINESS DEVELOPMENT, Westmont Manor

In charge of all aspects of business development including community outreach, hospital liaison and physician recruiting. This past year I was in charge of admissions along with business development due to staffing shortages

JULY 2015 – OCTOBER 2019

REGIONAL BUSINESS SERVICE SUPERVISOR, Advocate Healthcare

I was responsible for supervising the employees that scheduled for Advocate at Home. We scheduled all nursing, physical therapy, occupational therapy, home health aids and medical social workers for the North region of Illinois. I was also responsible for supporting all disciplines in getting their charting done in a timely manner to ensure accurate billing. Onboarding all new employees.

JANUARY 2014 – JULY 2015

OPERATIONS MANAGER, Good Health Medical Products

Supervised all aspects of managing day to day operations for a global medical equipment and supply distributorship. Directly supervised fourteen warehouse team members, human resources, intake coordinators and buying coordinators.

OCTOBER 2010 – JANUARY 2014

SALES TEAM MANAGER / CSR, vital home and health care

Coordinated intake process all the way from admission through patient discharge. Oversaw sales performance of ten people in two states. Created a much more collaborative working relationship between the sales team and the intake department, staff members and clinical team. Proficient in data collections, analysis and problem solving strategies.

OCTOBER 2010 – JAN 2014

INTAKE COORDINATOR / CSR, interim healthcare

Responsible for all incoming admissions inquiries from hospitals, skilled facilities, physician offices, web based and private family inquiries. Coordinate with the billing department to get authorization for all skilled visits. Assisted with the marketing team on ordering durable medical equipment.

OCTOBER 2008 – MAY 2010

DIRECTOR OF ADMISSIONS AND MARKETING, Concord Nursing and rehab

Responsible for managing the customer flow, admissions process and marketing for the facility. I guided the marketing program for healthcare services which assured strong customer and referral satisfaction; appropriate market penetration; positive public image; maximization of center profitability and census goals.

JUNE 2007 – MARCH 2008

PATEINT ACCESS SPECIALIST, little company of mary hospital

Completed all patient registration in a busy emergency room by collecting and analyzing demographic, financial and medical information. Collected information from patients, patient families, doctors and medical personnel, ambulance and rescue workers. Intercept all phone inquiries from outside lines and internal sources.

AUGUST 2005 – OCTOBER 2008

ADMISSIONS COORDINATOR, evergreen healthcare center

Coordinated admissions from hospitals, social workers, doctor’s offices and patients homes. I provided tours to families and patients inquiring about possible admission. I verified doctor orders, insurance and precertification requirements and criminal background checks for potential admits. Signed admissions contracts with new patients and their families.

EDUCATION

1989-1991

moraine valley community college

1984-1987

School of the art institute of chicago

smith scholarship recipient, photography and studio art

1984-1987

mother mcauley liberal arts high school

graduated with honors

SKILLS

Proficient in Matrix, Point Click Care, Care Port, Aiden, Navihealth, Aida and Epic.

Types 60 WPM

ACTIVITIES

Actively volunteers with my local food pantry and library.

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