Operations Manager Customer Service

KIM BENJAMIN

Operations Manager

OBJECTIVE

Hard-working, results-driven individual

seeking a position with a growth-

oriented company where I can use

my vast on-the-job experience and

education to excel in new

challenging position.

CONTACT

PHONE:

570-***-****

EMAIL:

*************@*****.***

SKILLS/QUALIFICATIONS

• Proficient with Microsoft Excel,

Word and PowerPoint.

• Knowledgeable with SQL

programming language.

• Good communication skills.

• Great customer service skills

gained throughout my career.

• Seasoned manager with vast

on-the-job experience

• Tech Savy

EDUCATION

Northeast Institute of Education

Attended on full scholarship.

4.0 GPA

Earned Associate Degree in Accounting

Professional Development Seminars

Training courses taken throughout my career on topics including IRAs, Account Compliance and various training courses in management skills. WORK EXPERIENCE

NET Credit Union-Operations Manager

October 1994-December 2020

Progressively developed with the company, joining the team in the role of a teller. I went on to advance to Head Teller position. I continued advancement to Branch Manager through proven job performance in 2014. I further developed into my current role as Operations Manager in 2017. Position responsibilities include:

• Directing all aspects of the operations of multiple branches to ensure effective and efficient operations, quality of member service, and compliance with existing regulations and policies for each location. Participate in strategic planning and management of credit union branches.

• Overseeing Human Resource functions within the credit union.

• Performing benefits administration including claims resolution, change reporting, approving invoices for payment, annual re- evaluation of policies for cost effectiveness, and information activities programs.

• Developing, applying, implementing and evaluating policies, procedures, and training programs for branch operations.

• Developing and analyzing complete periodic branch operation reports.

Contact this candidate