Customer Service Receptionist

KW Karly Wittenstein

Jacksonville, FL ***** 904-***-****

***********@*****.***

PROFESSIONAL

SUMMARY

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick- learning team player with effective communication and organization skills. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. SKILLS Project Management

Scheduling and Coordinating

Administration and Reporting

Actor Cueing

Managing Laborers

Technical Proficiency

Managing Reception

Managing Cash Register

Issue and Conflict Resolution

Employee Coaching and

Motivation

Performance Tracking and

Evaluations

Managing Employee Relations

Managing Terminations

Staff Management

Food and Beverage Management

Reconciling Cash Drawers

Managing Appointments

Invoice Reconciliation

WORK HISTORY MANAGER 01/2012 to 01/2021

Jimmy Johns Jacksonville, FL

Accomplished multiple tasks within established timeframes. Onboarded new employees with training and new hire documentation. Cross-trained existing employees to maximize team agility and performance.

Maximized performance by monitoring daily activities and mentoring team members.

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Developed and maintained relationships with customers and suppliers through account development.

Established and updated work schedules to account for changing staff levels and expected workloads.

Approved regular payroll submissions for employees. Recorded inventory sales into organization's weekly income report. Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement. Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage. RECEPTIONIST 01/2017 to 01/2019

VK Nails Jacksonville, Florida

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Kept reception area clean and neat to give visitors positive first impression.

Confirmed appointments, communicated with clients and updated client records.

Answered central telephone system and directed calls accordingly. Resolved customer problems and complaints.

Responded to inquiries from callers seeking information. Managed multiple tasks and met time-sensitive deadlines. GENERAL MANAGER 01/2015 to 01/2018

Tiimotis Jacksonville, Florida

Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Developed and maintained relationships with customers and suppliers through account development.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Implemented operational strategies and effectively built customer and employee loyalty.

EDUCATION High School Diploma 06/2013

Douglas Anderson School of The Arts, Jacksonville, FL

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